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Andy Stock

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Review of the Nationwide, FlexPlus:

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Good account however the Mobile Insurance is completely dreadful.

Good overall account, credit interest, free worldwide atm withdrawals, worldwide travel insurance. However the mobile phone insurance provided by lifestyle services group is completely dreadful. Water damage to my handset. Day 1 - Made claim and sent handset to Ashford to be repaired by Royal Mail special delivery. Day 11 - Recived handset back repaired. Day 12 - Handset stopped working with the same fault and called them immediately to report this (evening ) Day 13 - Handset sent back to be repaired Day 18 - Still waiting for the handset to be returned Made multiple telephone calls, no one can provide a date to when I'll get a repaired or replacement handset. Reviewed on: 19th October 2017

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