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Nationwide: Credit Card reviews

Name: Credit Card
Rating: 4.15 (192 reviews)

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3.98

Based on 192 reviews, last reviewed 11th Apr 2025

1200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

61%

21%

11%

Latest highest rating:

5

nationwide is family nationwide has always been about the people and they prove that with how they run their bank operations. no other bank other than nationwide has ever ... Read more Reviewed on: 11th April 2025

Latest lowest rating:

1

Don't believe their hype I have a credit limit of £5000 on a credit card. Never use it all, always only about £1200. So this month paid an amount (that was the full amount) of... Read more Reviewed on: 29th January 2025

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About this product

Nationwide Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Nationwide customers like? Find out more about the Nationwide Credit Card by reading our trusted Smart Money People reviews. You can also write your own Nationwide Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Nationwide Credit Card reviews (192)

Review of the Nationwide, Credit Card:

Awful experience and customer service

I have used Nationwide for years having a premium current account (with the £13/month fee), savings accounts and credit card. I have recently had cause to request a chargeback for a transaction on my credit card however Nationwide have refused to do the chargeback even though the money was taken against the contract I had with the company. I raised a complaint with Nationwide and their response was that they weren't going to request the chargeback and they won't compensate for the error made by the other company. I have now closed all of my accounts with Nationwide and will never use any of their products again. Reviewed on: 8th October 2024

Terrible terrible terrible customer service

The people are nice enough. They are utterly stuck inside a "process driven organisation" where the processes are deeply flawed and hurt their customers. No contact methods (that work) are available to help customers with problems. Awful bank Reviewed on: 7th September 2023

Useful Bank Account,

Very good bank. Always answered any concerns quickly and efficiently. Reviewed on: 5th September 2023

Amazing customer service

over 10 years of banking and the customer service has being so amazing over the years. Reviewed on: 2nd September 2023

Everything OK

Every thing went well from start to finish no problems encountered at all. Reviewed on: 29th August 2023

Good bank

I’ve been with nationwide for a long time and used the banking service both in person and online. I’ve had the best of service. Reviewed on: 24th August 2023

Trustworthy Banking

I have been with the Nationwide for nearly 20 years now.I do most of my banking on line and have never had any problems doing so. They have recently rewarded all their members with a payment of £100 each loyalty award. Reviewed on: 11th July 2023

Really poor service, really poor company

Had a double charge at tesco for the same purchase - they didn't care. Called tesco who said they couldn't do anything about it... 6 weeks later and 3 letters later I'm down £90 and leaving this useless bank. Reviewed on: 4th July 2023

Good basic credit card

Nationwide credit card allows fee free spending abroad. An ongoing cash back option would make this card more attractive Reviewed on: 7th June 2023

Avoid!

1 star is more than what they should get but I can't do zero. 7 people I've spoken to today. Three times "cut off" and one time I failed security reading direct from my bank statement the answers!!! Shocking serice. I'm now trying to pay my balance and cancel my card and I can't even do that. All this started from multiple payments on my account I didn't ask for. Any other credit card company would have stoppd these straight away as they're still pending. But not nationwide. A million hoops for customers to jump through despite the answers being correct still no help, yet nothing for the companies who scam us! Don't bother using them terrible company Reviewed on: 6th June 2023

Good company

I recommend it nationwide bank because there’s high security Reviewed on: 2nd June 2023

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