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Nationwide: Credit Card reviews

Name: Credit Card
Rating: 4.14 (176 reviews)

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3.92

Based on 176 reviews, last reviewed 13th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

59%

23%

11%

Latest highest rating:

4

No benefits to having it, no rewards, no cashback. No benefits to having it, no rewards, no cashback. Reviewed on: 25th August 2024

Latest lowest rating:

1

Made a valid claim but was declined. Made a valid claim but was declined. They never contacted me. I had to chase this up. Credit guarantee system was not backed up. Reviewed on: 13th November 2024

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About this product

Nationwide Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Nationwide customers like? Find out more about the Nationwide Credit Card by reading our trusted Smart Money People reviews. You can also write your own Nationwide Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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Nationwide Credit Card reviews (176)

Lack of transparency no support for customers

Lack of transparency no support for customers Reviewed on: 14th March 2024

They pretend to be a mutual run by its members.

They pretend to be a mutual run by its members. Truth is, they’re just another bank. Reviewed on: 12th March 2024

No prior warning

Nationwide cut my credit limit by 85% without any prior warning or discussion of any kind whatsoever! I have never gone over my limit or not paid on time. Reviewed on: 28th December 2023

Horrible company

I raised a section 75 claim on the nationwide building Society website for a terrible experience that we had as a family renting a villa in Cyprus for a British tour operator (who have now gone bust) after several weeks I had a phone call asking me if we left the property and book up somewhere else. I explained that for the first six days, the tour operator said they were going to move us, eventually saying they couldn’t. There was serious health and safety issues as well as the place was filthy. The gentleman stated on the phone from nationwide credit card because we never left the property Visa would not reimburse us. I did try to explain and ask them to look at the multiple emails we have sent pictures and et cetera he came back with the same answer Case closed down to Visa we should’ve left the property I explained that we didn’t have an option as it was several thousand pounds to book into somewhere (else peak season August ) and we did looking to this and flights. However, they were all too expensive. I was on the money-saving website and posted my experience with the credit card company nationwide. Several people posted back saying that if it was a Visa it was a chargeback After several posts, it become apparent that Nation Wide had gone down the chargeback route not the section 75 I contacted NationWide I had to ask the question several times and they eventually answered it was a chargeback. I have raised a complaint, and apparently they automatically go down the chargeback route regardless if you filled in a section 75. I was not informed of this on the phone and genuinely thought I was being declined on the section 75. You are not told that they are closing the case as S75 . The complaints advisor stated that would be financial advice. What a load of crap. I pointed out that the S75 has nothing to do with Visa and it’s down to the credit card company to decide to pay you or not and charge back would’ve only covered £1000 not the full amount which the S75 would cover. NationWide, are not informing people of this They are automatically going down the charge back route. The only way you would find out is the above or you’ve got part of your money back, according to the complaints advisor, you would then have to re-raise S75 yet you have filled S75 at the beginning the whole thing defaults against the customer, and you are not informed of this. Classic case of having to know the answers before you can ask the question. I am shocked how NationWide are treating their customers. I believe they are in clear breach of the code of conduct and will be taking the complaint to the ombudsman. be warned. We eventually got a full refund from the tour operator, nothing to do with NationWide I will be closing all my accounts and savings with them as soon as the complaint is dealt with Reviewed on: 10th November 2023

Easy to use

Tesco points add up wherever you spend and the triple spend is really worth it. Reviewed on: 16th October 2023

Terrible terrible terrible customer service

The people are nice enough. They are utterly stuck inside a "process driven organisation" where the processes are deeply flawed and hurt their customers. No contact methods (that work) are available to help customers with problems. Awful bank Reviewed on: 7th September 2023

Useful Bank Account,

Very good bank. Always answered any concerns quickly and efficiently. Reviewed on: 5th September 2023

Amazing customer service

over 10 years of banking and the customer service has being so amazing over the years. Reviewed on: 2nd September 2023

Everything OK

Every thing went well from start to finish no problems encountered at all. Reviewed on: 29th August 2023

Good bank

I’ve been with nationwide for a long time and used the banking service both in person and online. I’ve had the best of service. Reviewed on: 24th August 2023

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