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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6042 reviews)

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4.61

Based on 6,042 reviews, last reviewed 8th Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora is a soulless bot. My father has had an account with NatWest before it was NatWest. He is now 92, with mobility problems, and our nearest branch is 10-20 miles away. He... Read more Reviewed on: 8th April 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6042)

Review of the NatWest Group - Cora, Digital Assistant:

easy steps

Once I asked the app for help it was easy to do Reviewed on: 15th March 2021

Cora is a soulless bot.

My father has had an account with NatWest before it was NatWest. He is now 92, with mobility problems, and our nearest branch is 10-20 miles away. He misses going into the bank to sort out his financial matters. Surely, stalwart customers who do not do online yearn for the human touch with all its nuances; however, Cora is nothing more than a soulless bot. I suggest that your over 60s telephone banking service is publicised more, and not linked as much to your online offerings. Reviewed on: 8th April 2025

So bad its a joke - if i'm calling don't tell me how...

So bad its a joke - if i'm calling don't tell me how to do in the APP!! Jesus - just let me pay a bill - so frustrating. Slow unresponsive AI, doesn't recognise anything i say, Seriously - please go back to HUMANS or UPGRADE to better AI - lots out there. Anyway closing account and moving to someone else. Ops/Tech Director / Team should be fired. Reviewed on: 17th March 2025

I didn't survive the doom loop.

I was contacted to close an inactive business account. It is with another branch of NatWest with a separate sort code. I tried using Cora on 3 occasions to close the account and transfer the balance to my current account and on each occasion it sent me into a doom loop. I am no further on and have wasted a couple of hours on a poorly performing AI system. I am seriously considering moving my active personal account from this shambolic organisation, but I can't bear the hassle.. Reviewed on: 9th March 2025

Ridiculous System

A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after login would do the job instantly! Reviewed on: 24th February 2025

Cora is Artificial Stupidity

I need answers about repaying a Bounce Back Loan. Cora is useless. Reviewed on: 24th February 2025

Cora has gone downhill since new AI

I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more recent times it has changed - set questions what do not apply and then when you eventually get to be put through to a person noone responds and I waste ages. Reviewed on: 17th December 2024

Stick to calling, far better.

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Reviewed on: 22nd November 2024

waste of time, rubbish.

waste of time, rubbish. Cora and these kind of bots are no good for anything. Customer support should be a person with real knowledge or actual ability to find out about your questions and queries on their service. Reviewed on: 14th November 2024

Waste of time.

Waste of time. Keeps crashing. The worst generative AI , I have ever seen. Don't link back to historical chat issues ir anything. Badly trained by a person never dealt with bank ir transactions is my conclusion. .. Reviewed on: 22nd October 2024

The Cora system is poor in every respect .

The Cora system is poor in every respect . Nat west clearly don’t value their customers inflicting this faceless , useless and cumbersome system on customers Reviewed on: 5th October 2024

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