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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

91% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2101)

Well done

Love them because I can pop in there every where Reviewed on: 13th November 2019

EXCELLENT CUSTOMER SERVICE FROM OUR LOCAL BRANCH WEST FAVELL

Excellent Customer Service from our local Branch Weston Favell. The staff know their regular customers and are friendly and helpful. Would recommend to family and friends. Reviewed on: 10th November 2019

Mobile app

Best banking app, it keeps on getting better with each release. I just don't see the other FinTechs catching up! Get Cash has been a life saver but also so handy as I literally leave the house care free about my card. Reviewed on: 6th November 2019

Perfect

Everything about it is perfect, from signing up, phone banking, online banking, and the app. Reviewed on: 5th November 2019

I am happy to recommend

I am constantly infuriated. I have been a good customer for 42 years and it drives me mad I get nothing for being a loyal customer but bank is giving out £100 to get new customers who will probably only jump ship again when the time is up and another deal comes along. Any time I contact Bank they fob me off - I can feel my blood boil now just writing this. Reviewed on: 5th November 2019

Shocking

I was contacted by fraud and chargeback to contact them which I did. It still wasn’t sorted, my online banking was disabled, I ended up calling everyday for over a week. I kept getting told I would get a call back and it would be sorted, it never happened. They made me very angry and upset. I made a complaint, waiting for the outcome. Reviewed on: 7th October 2019

Nightmare with customer service

I will be short and not to go into details. I was blocked by rude agent and my nightmare journey has started. My money was locked and so on. I have never had to deal with such a rude customer service. Bank has a right to block me and ask me to go to the branch but it doesn't have the right to be rude to me or not to offer me a solution when i'm abroad. Banking with several banks and traveling a lot, every few weeks, I would experience problems for security reasons but never rude agents or incompetent ones. Six banks and five is perfect and Natwest rubbish. Reviewed on: 19th September 2019

Do not manage nor care for victims of fraud

Absolutely disgusting company! I am the victim of fraud and Nat West have breached every FDA rule I can think of! They allowed a fraudster to open an account at my address and send the card to a random address which is now linked to my credit file and they (NatWest) has the audacity to write to me 3 weeks later telling me the case has been resolved and that they believe the account is genuine, despite sending me this letter to my current address not the frausters, that they sent the card to. I can’t pass security as I don’t have the debit card, sort code or account number and why would I? t’They haven’t sent this to my address!! Which means in turn I can’t posibly identify myself and I can only summarise from their pathetic reply that the fraudulent account is still active and the fraudsters are racking up a bill under my name! I have rang and get diverted to many different advisors that are absolutely clueless, they have no policies in place, they won’t share their policies to show me how someone has opened an account in my name and how they possibly could have sent the card to a different address??? I have never ever dealt with such incompetence from a company that should is financially regulated, is an authority that has a duty of care to the public and should be highly regulated! These are basic financial laws that Natwest are braking! You (the organisation) can only send something to the address it was credit checked! If this was the case it should have been sent to me and I would have called 10 months ago! but no I find out by chance via my own credit file that I am the victim of fraud!! My next step is to request all information they have on the fake me under GDRP! As they won’t tell me their processes and policies but hopefully this way I will find out what ID these fraudster used!! I have in addition and because of NatWest raised a crime with action fraud to be told that identify theft is not a crime!! WHAT!! Only NatWest can raise this and apparently they think the account is genuine??? - Having the fraudulent address on my credit file I rang the police surprise surprise not interested! - Paid for a CIFA alert on all my credit file which apparent protects me against future fraud, yet NatWest don’t even think this is fraudulent! How am I the victim supposed to understand that comment!! - Paid for my credit files with all 3 major companies - Now paying £15 month with Experian to immediately alert me of any activity on my account Yet none of this is sufficient for NatWest!!! -Raised a complaint with the financial ombudsman 3 weeks ago and yet to hear anything back? I will be following it up tomorrow.!! Tell me what is the point in the law if it allows for the banks to screw the honest! Take no responsibility or accountability and penalise the innocent and honest ones. I am going to ensure NAtWest is held accountable and will do everything humanly possible to fight this and ensure everyone is made aware that this is a dishonest, incompetent bank that should have no place in the UK! It’s about time the regulators did something about this shambolic company!!! Not even a customer and I would never ever ever recommend anyone to bank with these Charlatons!!!!!! Reviewed on: 5th September 2019

Appalling customer service

Appalling customer service. Cashiers too lazy to actually attend to customers, telephone customer service staff whose entire function seems to be to act as an obstruction. The word "service" seems to be an unknown concept to them, from the top of the company to the bottom. I rather suspect that the word "customer" will soon become the same. Reviewed on: 3rd September 2019

Good incentive to switch.

Applied online to open a new account. Had to arrange a meeting to fully open the account unlike other accounts I have opened despite previously banking with NatWest. Sadly had to wait for card reader as I do not like banking via apps. Reviewed on: 3rd August 2019

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