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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2081 reviews)

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4.49

Based on 2,081 reviews, last reviewed 10th Mar 2025

1200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

4

Been with them since I started work on 1990 Been with them since I started work on 1990 Reviewed on: 10th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an inform...

NatWest Basic Account reviews (2081)

Review of the NatWest, Basic Account:

Great customer service

The account itself is nothing special but the contact and support around it is fantastic. Every time I've sought help or advice, whether it be online or in branch the staff have always been exemplary . Reviewed on: 12th February 2017

Been with them since I started work on 1990

Been with them since I started work on 1990 Reviewed on: 10th March 2025

The NatWest App is user friendly A to Z, making the...

The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till date. Reviewed on: 7th March 2025

Fees way too high.

Fees way too high. Customer service offshore and poor. Reviewed on: 4th March 2025

I've been a valued customer for many years they've a...

I've been a valued customer for many years they've always been very helpful and friendly. The customer service is excellent. Reviewed on: 2nd March 2025

I have been a NatWest customer for more than 20 years.

I have been a NatWest customer for more than 20 years. They do provide good offers sometimes, however I feel they lack customer concern when it comes to borrowing, especially with never ending offers of loans and credit cards. Reviewed on: 27th February 2025

The NatWest bank App is limited but I think it serve...

The NatWest bank App is limited but I think it serves my purpose for very limited online banking use. It’s fairly moderate but it’s not over complicated to navigate around. Reviewed on: 27th February 2025

I have banked with NatWest for almost 50yrs!

I have banked with NatWest for almost 50yrs!!! Range of financial products is comprehensive, lnhouse staff always polite/courteous Knowlegeable, and onlne Banking facllties easy to navigate. Reviewed on: 27th February 2025

Best bank

Always helpful, no doubt about professionalism Reviewed on: 27th February 2025

not the best or worst

GREAT WHEN YOU HAVE MONEY NOT SO MUCH WHEN YOU HAVENT AND INTEREST/ EXCHANGE RATES ARE BAD Reviewed on: 26th February 2025

Solid current account

The account does everything you’d expect and I haven’t experienced any issues. Reviewed on: 26th February 2025

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