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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1265 reviews)

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4.76

Based on 1,265 reviews, last reviewed 14th Feb 2025

5% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Great mortgage journey with the team From start to finish on the mortgage journey the team were very responsive and it was lovely to speak with the team on any questions we had. Reviewed on: 14th February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1265)

Review of the Newbury Building Society, Mortgages:

When I notified you of my intention to repay my mort...

When I notified you of my intention to repay my mortgage in full the response was very slow Reviewed on: 10th January 2025

Despite endless delays with the conveyancer.

Despite endless delays with the conveyancer Matthew was patient and was tolerant of the problems we were having progessing the re-mortgage. Reviewed on: 19th July 2024

Reply from Newbury Building Society Hi Stephen, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Matthew, who will be so pleased to hear them. Response date: 22nd July 2024

The mortgage traditional, no snags, professionalism

The mortgage was arranged the old-fashioned way (chat with Wokingham manager) and has been managed with similar, no snags, old-fashioned professionalism. Reviewed on: 19th July 2024

Reply from Newbury Building Society Hi Ruth, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd July 2024

Inconsistent advice on paying off mortgage

We’ve had great customer service on the whole however trying to pay off the mortgage was horrendous and took 5 phone calls (hours on the phone) and two trips into branch. Trying to make an online payment was no good because the bank account details were not recognised by my bank. In the end I was told to go in branch to do it. I was told I didn’t need to take anything but found I needed my cheque book. Had to return after the bank holiday weekend. Was advised that I shouldn’t pay for the extra days’ interest but despite providing a covering letter, I received a letter telling me I had extra to pay! I was very excited tt be paying our mortgage off but in the end I was just exasperated! Reviewed on: 12th July 2024

Reply from Newbury Building Society HI Sally, thank you for taking time to let us know. We are sorry to hear about your experience and can understand your frustration. We would like to speak to you about this if you can contact us marketing @newbury.co.uk. Response date: 15th July 2024

I had a good experience applying for my mortgage.

I had a good experience applying for my mortgage. Staff are good and helpful. Reviewed on: 12th July 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th July 2024

Top of the customer tree

excellent telephone customer service which is lacking in some companies but still very important to many people. Excellent product knowledge delivered in avery easy to understand manner Reviewed on: 12th July 2024

Reply from Newbury Building Society Hi Gilly, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th July 2024

Super efficient and friendly Newbury b s.

We were very impressed with the friendly help we had as we are not tec friendly Reviewed on: 5th July 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 8th July 2024

a bit perturbed

the only thing i will complain about is, we have moved to France, and because of this you took us of our fixed rate, and you told us that you could no longer support us with a mortgage, so we went else where which is fine we understand that Brexit has caused a lot of nonsense for a lot of people and businesses' however I was a bit perturbed when we saw that you had charged us to leave our mortgage. we realise that this is standard procedure but under the circumstances it just felt like a bit of a kick in the teeth!! Reviewed on: 2nd July 2024

Reply from Newbury Building Society Hi Annette, thank you for providing feedback - we'd like to understand more about this - please can you contact us marketing @newbury.co.uk and I will ask our Customer Service team to contact you. Thank you Response date: 3rd July 2024

Fantastic customer service and mortgage advisor.

Their customer service and mortgage advisor were fast, replied quickly, did what they said they'd do and got things sorted without any fuss whatsoever. Reviewed on: 29th June 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback John, we do appreciate it Response date: 1st July 2024

Mortgage product switch w/ Lauren Dearlove

A call I had been putting off for a while as I thought it would be a long drawn out process. Lauren was excellent, good telephony manner and soft skills throughout the call. Very efficient in what she was doing and got me the outcome I was looking for in about 20 mins which was the biggest surprise for me. I should have called much earlier but that’s my lesson learnt. Reviewed on: 28th June 2024

Excellent in every respect!.

We have been with Newbury for 10 years - excellent all-round service. We would not go anywhere else. Reviewed on: 24th June 2024

Reply from Newbury Building Society Hi Kelvin, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 24th June 2024

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