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Harry C

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Review of the Newbury Building Society, Mortgages:

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Mortgage product switch w/ Lauren Dearlove

A call I had been putting off for a while as I thought it would be a long drawn out process. Lauren was excellent, good telephony manner and soft skills throughout the call. Very efficient in what she was doing and got me the outcome I was looking for in about 20 mins which was the biggest surprise for me. I should have called much earlier but that’s my lesson learnt. Reviewed on: 28th June 2024

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