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Newbury Building Society: Savings reviews

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4.86
Based on 7,213 reviews, last reviewed 14th Feb 2025
4% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Top customer service I had to call the NBS as I was unable to login to my online account. I spoke to a very helpful, and local lady, and the issue was sorted swiftly. No c... Read more Reviewed on: 14th February 2025
Rob G's avatar
Rob G

Latest lowest rating:

1

In branch service review Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (7213)

Review of the Newbury Building Society, Savings:

Great service from Newbury Building Society

5
Personal timely service re transfer of ISA with competitive rates & great staff. Branch network responsive & helpful - always leave with a positive experience and highly rate face to face contact. Reviewed on: 28th January 2025
Mark P's avatar
Mark P
Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 31st January 2025
Newbury Building Society Logo
Newbury Building Society

Top customer service

5
I had to call the NBS as I was unable to login to my online account. I spoke to a very helpful, and local lady, and the issue was sorted swiftly. No communication problems, no pushing 1 for this, 2 for that, and 3 to be cut off. Top service. It was like the old times. Reviewed on: 14th February 2025
Rob G's avatar
Rob G

Understood exactly what I wanted and dealt with the...

5
Understood exactly what I wanted and dealt with the paperwork very quickly. Reviewed on: 14th February 2025
Christine B's avatar
Christine B

Opening a new Senior ISA.

5
I was opening a new Senior ISA. The employee was very knowledgeable, friendly and helpful. Reviewed on: 14th February 2025
Jennifer C's avatar
Jennifer C

We just popped in for advice, were seen within minut...

5
We just popped in for advice, were seen within minutes and taken into an office we explained what we wanted and came out 45 minutes later with an account opened and happy Reviewed on: 7th February 2025
Linda M Hardy's avatar
Linda M Hardy

Welcome change from most retail banking

5
Very easy to book and subsequently change/manage my appointment. I was welcomed and not kept waiting. Leah thoroughly explained the products on offer and answered all questions i had. Reviewed on: 4th February 2025
Walter's avatar
Walter
Reply from Newbury Building Society Hi Walter - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Leah, who will be so pleased to hear them. Response date: 5th February 2025
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Newbury Building Society

In branch service review

5
You were brilliant and your source couldn't be improved upon. Reviewed on: 31st January 2025

In branch service review

5
Excellent informative support and guidance. I arrived late in the day and was dealt with professionally and with no fuss. Reviewed on: 31st January 2025

In branch service review

5
Very convenient location, helpful staff and good savings rates. Reviewed on: 31st January 2025

In branch service review

5
Friendly staff and very accommodating. Reviewed on: 31st January 2025

In branch service review

5
Great service, great staff and good rates compared to others on high street. Reviewed on: 31st January 2025

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