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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (7650 reviews)

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4.86

Based on 7,650 reviews, last reviewed 10th May 2025

10% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Abingdon branch always great. Wanted to open a 60 day notice ISA. I’m an existing customer so thought I’d still have to book an appointment but they kindly fitted me in with thei... Read more Reviewed on: 10th May 2025

Latest lowest rating:

1

NatWest app won't pay in Can't access online to put money into my new accounts Reviewed on: 1st May 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (7650)

Review of the Newbury Building Society, Savings:

Appalling service.

Met Sarah Jones (?) in Thatcham branch. Full of bluster and sales pitch. We both invested £5000 each. Since then no communication no information no help. She even asked us to go on line and put a Reviewed on: 26th September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we are sorry to hear that you have had a poor experience, this is not what we expect. Our branch manager will be in touch to determine what happened and see how we can help. Thank you for letting us know and again apologies for this experience with our service. Response date: 26th September 2023

Abingdon branch always great.

Wanted to open a 60 day notice ISA. I’m an existing customer so thought I’d still have to book an appointment but they kindly fitted me in with their lovely assistant Bridget if I didn’t mind waiting 10 minutes which was ideal. Reviewed on: 10th May 2025

Branch Access

I wanted an account with branch access; this was ideal. Reviewed on: 9th May 2025

ISA account

The appointment started on good time. Lesley was very friendly and helpful. I made my decision and the account was set up strait away with no pressure Reviewed on: 9th May 2025

Reply from Newbury Building Society Hi Shirley, we really appreciate you taking the time to leave us a review, we have passed on your feedback to Lesley who will be so pleased to hear it. Response date: 9th May 2025

Local branch appointment

We were able to arrange an appointment at our local branch at short notice to open an ISA Bond. This was carried out efficiently & courteously, with passbooks & covering letter provided for us to take away. Reviewed on: 5th May 2025

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 6th May 2025

Hungerford branch service

When I was able to get through on the phone the service was very good and an appointment was made very quickly and at a good time for me . The young lady who helped me was very patient and recommended just the ISA that I required. The only thing that was slightly annoying was the 14 minute wait for the phone to be answered. But I cannot fault the politeness and the professionalism of the adviser Reviewed on: 2nd May 2025

Reply from Newbury Building Society Hi Timothy, thank you for taking time to leave us feedback - we are sorry that your call was not answered quickly, we will look into that as it is not our normal service level. Response date: 6th May 2025

NatWest app won't pay in

Can't access online to put money into my new accounts Reviewed on: 1st May 2025

Reply from Newbury Building Society Hi Carole, if you have registered for the online service myaccounts, details on how to pay in money are here https://www.newbury.co.uk/news-knowledge/faq/paying-money/ - we would be happy to call you and talk you through the process, please contact us on marketing @newbury.co.uk and we can organise a call for you at a time that suits. Response date: 6th May 2025

In branch service review

New Abingdon branch is very nice with welcoming staff. Reviewed on: 30th April 2025

Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, thank you! Response date: 9th May 2025

In branch service review

Samantha has always been very helpful and informative. Reviewed on: 30th April 2025

Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, we have passed on your feedback to Samantha who will be so pleased to hear it. Response date: 9th May 2025

In branch service review

Very friendly staff in the Abingdon branch. Reviewed on: 30th April 2025

Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, thank you! Response date: 9th May 2025

In branch service review

Friendly and helpful staff suitable products. Reviewed on: 30th April 2025

Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, thank you! Response date: 9th May 2025

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Newbury Building Society: Savings reviews

10% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (7650)

Appalling service.

Abingdon branch always great.

Branch Access

ISA account

Local branch appointment

Hungerford branch service

NatWest app won't pay in

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

There's still more to see!

Join Smart Money People

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