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Newbury Building Society: Savings reviews

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4.88
Based on 8,722 reviews, last reviewed 8th May 2026
79% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026
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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026
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Jean B
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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Good service

5
Opened an account a tear ago and received a phone call this week to tell me that I was now eligible for the Existing Member account. I was impressed with that level of service Reviewed on: 25th February 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we really appreciate it. Response date: 27th February 2022
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Newbury Building Society

Easy Transaction

5
I joined Newbury BS just over a year ago and wanted to open a Members Savings Account. Very easy to do on line. Reviewed on: 25th February 2022
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Verified Member
Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 27th February 2022
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Newbury Building Society

Fantastic customer service

5
Always polite informative great customer service Reviewed on: 24th February 2022
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DawnHill

accounts on line

3
fairly easy to open a new account online, although operations obviously still focussed on face to face interaction. Easily accessible information on types of accounts available and current interest rates. Reviewed on: 21st February 2022
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Verified Member
Reply from Newbury Building Society Thank you for your feedback - it is really appreciated. Response date: 23rd February 2022
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Newbury Building Society

Fantastic customer service

5
Very relaxed and knowledgeable staff Reviewed on: 19th February 2022
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Verified Member
Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 21st February 2022
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Newbury Building Society

Welcome to Newbury

5
Great service by the staff in Abingdon branch they was very helpful and pleasant towards us when starting two more savings accounts and helping with other accounts and the online service Reviewed on: 19th February 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review. We will be sure to share your comments with the Abingdon Branch, who will be so pleased to hear them. Response date: 21st February 2022
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Newbury Building Society

Excellent

5
Friendly staff made every easy and straightforward Thank you Hungerford. Paula Reviewed on: 18th February 2022
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Verified Member
Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 18th February 2022
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Newbury Building Society

Very Helpful

5
I opened an EMA account and tried to transfer money to it. The money was returned due to incorrect details put in by me when setting up the transfer. I telephoned NBS and was transferred to Andover branch where I spoke to Tracey. Tracey was extremely helpful, advising me of the correct wording and offering to inform me when funds did arrive in my new account, which she did. Reviewed on: 18th February 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review and we will be sure to share your comments with Tracey who will be so pleased to hear them. Response date: 21st February 2022
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Newbury Building Society

Fantastic!

5
So quick, efficient, helpful, explained everything carefully and nothing was too much to ask Reviewed on: 18th February 2022
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Verified Member
Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 18th February 2022
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Newbury Building Society

A vote for my local building society

5
NBS are great. I have saved with them for many years - and am always greeted with a smile. They were great during the pandemic too, checking on their teams & customers. They deserve the award for being the BEST. Reviewed on: 17th February 2022
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Sheron bailey

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