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Petplan: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.88 (2298 reviews)

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4.83

Based on 2,298 reviews, last reviewed 27th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024

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About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

Petplan Pet Insurance reviews (2298)

Review of the Petplan, Pet Insurance:

Came to the Rescue

Petplan paid up promptly when my cat had an accident but took three months before a rare illness was paid, unfortunately an adviser initially declined the claim but after complaining they apologised and accepted the claim should have been referred to their internal vet for consideration. Advisable to get the ultimate lifetime policy as vets fees are astronomical even for simple procedures. And as as soon as you get your pet, without delay. Reviewed on: 31st May 2023

Great company

They are always very quick at paying and have looked after my pets for years. They may cost a little more but the service and speed is worth that bit more. Real people when you call and always helpful and cheerful Reviewed on: 8th August 2023

Stress free

I have made a lot of claims for my pet over the last 12 years. Pet plan are always quick to pay out. They keep you informed of what’s happening with your claim . My pet has regular medication for her condition and pet plan cover the cost of it all Reviewed on: 7th August 2023

Would not go anywhere else for pet insurance

Sadly two of our dogs have long term conditions. In addition one has lymphoma. Year after year Petplan have settled our claims without question, taking away that additional worry. Not the cheapest, but I believe the best Reviewed on: 4th August 2023

Top class insurance

My 4 year old cat was the exremelly unwell in November 2022. She had multiple fractures and had to have a fermerol neck ostectomy. Amidst this she developed Ileus and had to abdominal surgery with 20 cm of her intestine removed. It was also discovered that she had early stage Hypertrophic cardiomyopathy heart disease. She was touch and go at some points and she was in and out of various vets including the Royal Vetinary Hospital for small animals. She incurred a huge bill and although it went over the top cover that I have with Petplan, they paid for treatment up to the limit I was covered for. They paid the RVC directly for her treatment and reimbursed me for local vet cover. The whole process was smooth in very distressing circumstances. Reviewed on: 3rd August 2023

Made an emotional time less stressful.

My Greyhound was diagnosed with bone cancer & only survived a couple of weeks. Petplans website was easy to use & navigate. All costs for treatment & final visit were covered except for my excess. Great service when you need it the most. Reviewed on: 2nd August 2023

Simply the best

No way would I have been able to keep my little constant companion without Petplan, no way could I afford the treatment he needs to keep him happy and healthy. They never quibble, payment is always made promptly. Reviewed on: 2nd August 2023

Excellent company for pet insurance

Pet insurance is a must these days and Petplan will deal with any and all claims professionally and quickly. They are able to communicate in all ways but what I have found most valuable is having an online account with all details of my pet insurance and also claims to be able to be made through their online portal. They keep you informed online and by email and if you want to speak to someone about anything it's also easy to contact them on the phone to get help. All documentation is available to download to be able to refer to while your pet is insured with them. I believe in the insurance industry you do get what you pay for and I would highly recommend Petplan for continued care of such a precious commodity. Reviewed on: 28th July 2023

Reliable first-class insurance

When faced with the unexpected outcomes of my little dog having an accident injuring her back which included the trauma of getting a wonderful little pet through a major operation and rehabilitation I can only praise Petplan for easing the financial burden and keeping things straightforward and simple Reviewed on: 25th July 2023

No contest!

My Tori was very poorly and needed an operation. She was hospitalised overnight and needed some meds. There was absolutely no quibble about monies I was entitled to. The claim was dealt with sensitively and immediately. Within a few days, the monies were in my bank account. What’s not to like about Pet Plan? And as Noel Fitzpatrick endorses it, you know it’s going to deliver 100% Reviewed on: 22nd July 2023

Petplan - no stress with the best.

From renewals to making a claim I always felt supported by Petplan and the lovely advisors. Reviewed on: 19th July 2023

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