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Petplan: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.88 (2298 reviews)

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4.84

Based on 2,298 reviews, last reviewed 27th Feb 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024

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About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

Petplan Pet Insurance reviews (2298)

Review of the Petplan, Pet Insurance:

My claim experience

Pet insurance is the insurance you have and hope you never have to claim on, this is my experience of the claim process. We had never insured any of the other pets, but with the changing climate and the costs involved we joined the PetPlan family. What had initially drawn us to the policy was that if you had an ongoing incident than this was covered, there was not a 12 month limit, or 3k limit, one day our policy came to rescue us in more ways than one. Our dog had got been out in the garden and came in collasped and could not walk, he is a Springer Spaniel, so an emergency visit to our Vet, who her 1st real question was are you insured, Yes, good, we can't treat him here, he needs to see a specialist. The vet duly arranged this for us, and a hours drive, we were at a private hospital. The dog was seen by a specialist, he was then referred for a mri scan, the results of this showed he had fractured the bone at the base of the spine and this had fragmented into his spinal cord, which was causing the paraylsis. We were given mediciation and asked to return a week later, to see what the outcome was, worst case we were going to lose him, it was a week of tears, cuddles, tender-hooks, cancelling a holiday. I am pleased to say at the next consultation we were given the good news that the dog was on the mend and we were discharged. I have to say how helpful everyone at PetPlan was, from the initial contact, the telephone calls from myself, from queries, to cancelling the holiday, for which was under the insurance claim, PetPlan handled everything for us, all we had to do was pay the intial depoist to the vets, and Pet Plan took care of everything. At the time we paid £60, our Vets bill, the private animal hospital fees and cancellation of the holiday, came it at nearly £3k. I am ever grateful to petplan for everything they did, it is like all insurances, you hope you never need them, but when you do you want them to be there and Petplan are. Reviewed on: 29th August 2015

Absolutely brilliant

Always very helpful. Never had any problems with claims. Reviewed on: 13th October 2023

Hassle free

PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023

Easy to set up

Easy to set up but the proof will be when I submit a claim (fingers crossed I wont) Reviewed on: 12th October 2023

brilliant

no fuss, low cost and covers all Reviewed on: 12th October 2023

Best insurance provider

We had no issues with petplan, completing the claim was straight forward and good customer service provided. Petplan paid vet very quickly, reducing stress in a very difficult situation with our pet. Reviewed on: 11th October 2023

Pets

Excellent service, always paid my vets promptly and it took the worry off me finding the money to pay the vet myself Reviewed on: 10th October 2023

Very efficient company.

Very professional company. When you are worrying about your animals health, they keep you informed about your claim and notify you once the vet's bill has been paid. Reviewed on: 8th October 2023

Would never swop

Always there when you need them Reviewed on: 4th October 2023

Keep emailing me

They keep emailing me even though I told them my pet passed away Reviewed on: 4th October 2023

Reliable, honest, prompt, informative

Clear policy, full lifetime cover without doubt excellent value for our arthritic dog. Additional support with informed advice on pet care. Always available for support. Thank you Reviewed on: 4th October 2023

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