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Policy Expert : Home Insurance reviews

4.79
Based on 9,120 reviews, last reviewed 28th Jan 2025
100% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Good quote last year. I can say that they gave me a very good quote last year 2023 but lets see what happens this year, as I haven't had to contact them about a claim I can... Read more Reviewed on: 14th October 2024
Gordon T's avatar
Gordon T

Latest lowest rating:

1

Might be the Cheapest insurance but the customer jou... Might be the Cheapest insurance but the customer journey is shocking. Paid for my insurance three weeks in advance, received one email asking for addi... Read more Reviewed on: 28th January 2025
Amy D's avatar
Amy D

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

Policy Expert Home Insurance reviews (9120)

Review of the Policy Expert, Home Insurance:

Might be the Cheapest insurance but the customer jou...

1
Might be the Cheapest insurance but the customer journey is shocking. Paid for my insurance three weeks in advance, received one email asking for additional information by 20th January. On the 20th January 5 days because my policy even started i received an email to say my policy will be cancelled on the 28th January with no option to rectify this. I have since rang this insurance three times as i keep getting asked for more information and sent very misleading information. They’ve charged me an additional £80 and feel like this isn’t the end of there never ending requirement and badly worded scare mongering emails. God help me if i do have an accident in the next year as i dread having to deal with them. Please choose another provider i have never had this many issues in the 15 years i have had car insurance. Absolute jokes! Reviewed on: 28th January 2025
Reply from Policy Expert Hi Amy, Thanks for taking the time to leave us a review we are sorry to you were dissatisfied with your experience with Policy Expert. If you can send us an email to [email protected] we with your policy number and details we can investigate this for you. Thanks, Joe Response date: 29th January 2025
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Policy Expert

Efficient and easy process.

5
Efficient and easy process to sign up. Reviewed on: 13th August 2024

Great value for money versus all the other options o...

5
Great value for money versus all the other options out there Reviewed on: 13th August 2024

Value for money

5
Easy to use and good value for money Reviewed on: 12th August 2024

No problems so far.

5
No problems so far. Sign up process was easy and everything made sense. Haven't needed to contact them since. Reviewed on: 11th August 2024

Simple to sort out, no complicated things to underst...

5
Simple to sort out, no complicated things to understand Reviewed on: 11th August 2024

I have been with Policy Expert for almost 1 years bu...

4
I have been with Policy Expert for almost 1 years but at times due to me having to change my account i did get fined but they did refund it. They work with another company for there finance work Reviewed on: 10th August 2024

You can speak to a human!

5
Easy to get through on phone..easy to understand the agent taking the call..polite and courteous. Reviewed on: 10th August 2024

easy to register online and competitive prices

5
easy to register online and competitive prices Reviewed on: 10th August 2024

Thank you

5
No problems obtaining quote.Clear explanation of what was included in the Policy. No hidden extras! Reviewed on: 9th August 2024

Very fast and simple service.

4
Very fast and simple service. Would recommend to anyone looking for fast and reliable advice and services. Reviewed on: 9th August 2024