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Post Office Home Insurance Reviews

Ratings based on 22 reviews Last review 1 day ago

Post Office home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Post Office handle your home insurance claim? Our Post Office home insurance reviews can help you to find out...

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Post Office home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Post Office handle your home insurance claim? Our Post Office home insurance reviews can help you to find out this and much more. Have you ever had a policy with Post Office? You can tell us about it by writing your own review below.

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Your Home Insurance Reviews (22)

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21st July 2019

Be very careful!

Took out a building and contents policy with them in Aug 2018 and immediately cancelled the continuous payment authority on my credit card. Received email from them in July 2019 stating that my policy would automatically be renewed in Aug 2019 with a...

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Took out a building and contents policy with them in Aug 2018 and immediately cancelled the continuous payment authority on my credit card. Received email from them in July 2019 stating that my policy would automatically be renewed in Aug 2019 with a 30% increase incidentally - no thank you. Was informed by a customer services representative that continuous payment authority and automatic renewal were two different things?????????
Be very careful if dealing with these guys.

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5th May 2019

Approachable Organisation

I was looking for new house insurance. Shopped around and searched the price comparison websites and on contact with them it has been plain sailing all the way. Renewed as still the best quote and effortless and seamless movement from one year to the...

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I was looking for new house insurance. Shopped around and searched the price comparison websites and on contact with them it has been plain sailing all the way. Renewed as still the best quote and effortless and seamless movement from one year to the next.

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22nd March 2019

Extremely poor on many levels from a name I trusted

I would give zero if I could, be careful you are set to auto-renew and you can't take it off online, if you do it over the phone it may not be done. I believe strongly I had asked this to be done over the phone, they say not, I couldn't remove it so...

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I would give zero if I could, be careful you are set to auto-renew and you can't take it off online, if you do it over the phone it may not be done. I believe strongly I had asked this to be done over the phone, they say not, I couldn't remove it so they took the money, my bank did a reversal so I could pay a new insurer, they finally sent a refund, the first within one day I had received threatening letters about it being passed over to the debt collecting agency, I paid them back and sorted in one day later, they have now done a reversal with my bank taking the money again. Spoken to them today and they have no record of having my money, the bank won't put my money back in. No one is in a rush to sort this and refund me my money. I have taken it to the financial ombudsman who are supporting me.

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26th December 2018

Insured us for the year then at the end of the year wrote to us and said they would not offer a renewel and gave no reason as to why.

We had a policy on our house for a year but were told hey would not offer a review. They asked if anything had changed over the year and we said no and wanted to continue the cover but they declined but gave no reason. Very poor service, not to be...

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We had a policy on our house for a year but were told hey would not offer a review. They asked if anything had changed over the year and we said no and wanted to continue the cover but they declined but gave no reason. Very poor service, not to be trusted. I'm not convinced that the year we were covered was actually a good cover? We never claimed but I will stay clear of this company in future.

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18th August 2018

Wouldn't renew contents because of asbestos ROOF!

The Post Office was my Home Contents insurer for one year, but when it came to renewal time, they said that because my home has an asbestos roof, they wouldn't any longer be able to cover me. Since I cannot understand why my roof should impact on...

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The Post Office was my Home Contents insurer for one year, but when it came to renewal time, they said that because my home has an asbestos roof, they wouldn't any longer be able to cover me. Since I cannot understand why my roof should impact on contents as opposed to buildings cover, I think they are a very poor insurance company.

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5th July 2018

Claim for tree that fell on my house from next door, HOLE IN ROOF .

Rang to claim , and each time got a different person on the phone , was told to hang on to find out about my claim, had to complain and 3weeks later still no help or payment, utter waste of time using these people, seem they are all part timers.

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21st June 2018

home insurance

This company has recently swapped from AVIVA to Lloyds and their service has become awful! We have called them twice recently. First time they have given our details to a third company that has contacted us more than 5 times to claim some money for...

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This company has recently swapped from AVIVA to Lloyds and their service has become awful! We have called them twice recently. First time they have given our details to a third company that has contacted us more than 5 times to claim some money for the repairing, even though the actual work was fully covered by our policy! Second time the lady at the customer service decided that it was not their responsibility, despite the fact that she admitted that she is not a plumber and she does not have any clue of why that was not covered by the policy. Her ONLY suggestion was to call a plumber, ask for a report, pay for the report and THEN contact them again. Should the report confirm that the issue would have been covered by the insurance, we may obtain a refund. In the meantime we should just wait and deal with the issue on our own.

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8th December 2017

Post office Robbers

Your home insurance...

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Your home insurance policy
will automatically renew on
02 January 2018
Your home insurance
monthly renewal price
£31.85*
Your new total price £382.21
(Last year's total price £242.53)

What can I say they having a joke rang up told them I have no claims bonus and I have not made a claim so they have had nearly £250 out of me so far on top of that my contence insurance went up £50 that I didn’t realise until it was to late so just over £190 poind increase anyway tried to offer me a better deal but still over £100 more what can I say no thank you went straight to British Gas total £178 pound, get this a free £100 Amazon voucher aswell shop around you will get better

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27th October 2017

ROBBERY - 2 DAY CHARGE £20.86

rang to stop renewal of insurance as car was going back to lease company I didn't cancel the insurance but informed them the car was going back 3 days before my policy ended - the lady on the phone said that's OK nothing to pay. 1 week later call from...

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rang to stop renewal of insurance as car was going back to lease company I didn't cancel the insurance but informed them the car was going back 3 days before my policy ended - the lady on the phone said that's OK nothing to pay. 1 week later call from rude man asking me to pay £22.86 cancellation fee!!!!!!!!!!!!!!!!!!!!!!!!!! daylight robbery and he wanted me to pay over the phone there and then!!!!!!!!!!!!!!!!!!!!
DO NOT USE THESE PEOPLE!!!!!!!!!!!!!!!!!!!!!
1/10 FOR CUSTOMER SERVICES!!!!

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11th October 2016

Unhelpful when claiming

I arrived home tonight to a flooded house which resulted in no electricity downstairs. In darkness and unable to cook for my three children. Water pooring from the ceiling and flooded kitchen and bathroom floors. After having to call the claim line...

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I arrived home tonight to a flooded house which resulted in no electricity downstairs. In darkness and unable to cook for my three children. Water pooring from the ceiling and flooded kitchen and bathroom floors. After having to call the claim line three times as I kept getting put on hold for ages as they check what to do I was told this was not an emergency situation and would have to wait for an underwriter to call in next 48 hours. So I'm left with no electricity downstairs and therefore unable to cook until they contact me and decide what to do. Being a single parent with three children and having never claimed in all my years and always paid annually for best cover available I find this very disappointing and will definitely look to change companies next year. Hopefully they get their finger out and get this sorted quickly to put my house back to as it was as quickly as possible.

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