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Post Office: Home Insurance reviews

Based on 53 reviews, last reviewed 14th Mar 2024
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Latest highest rating:


Good company. Good company been with the post office a long time and trust with this company is very good. Reviewed on: 12th October 2022
Scott McClements's avatar
Scott McClements

Latest lowest rating:


Access to website details .. I have been trying to access my policy on the website and although my log in details are correct and the password is correct it tells me my details ar... Read more Reviewed on: 14th March 2024
ESTEVA's avatar

About the Home Insurance

At Smart Money People, we collect Post Office home insurance reviews to give you insight into what you can expect as a Post Office policyholder.

Post Office offers both buildings and contents insurance with two levels of cover: Silver and Gold. All policyholders are given access to a legal helpline, 24/7 claims line and online self-service policy management. You can make your policy more robust with optional add-ons, such as home emergency cover, family legal protection and more.

Your home is likely your most valuable asset, so read our Post Office home insurance reviews to find out what policyholders have to say about their experiences. Learn how satisfied customers were with their Silver and Gold cover, as well as whether their additional extras were worthwhile. Find out if Post Office policyholders would recommend their cover to family or friends. Make an informed decision when selecting your next provider by reading customer reviews.

Have you had a home insurance policy with Post Office? Write a Post Office home insurance review on Smart Money People today. Let us know whether you took out buildings insurance, contents insurance, or both. Did you opt for Silver or Gold, and did you pay for any optional add-ons? How satisfied were you with the level of cover you received for the cost of the premium? Did you have any experience with Post Office’s customer service team? Did you need to make a claim, and if so, how well was it dealt with? Leave an honest review to help people like you make better decisions.

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Post Office Home Insurance reviews (53)

Access to website details ..

I have been trying to access my policy on the website and although my log in details are correct and the password is correct it tells me my details are incorrect. When I try to reset my password I never receive the promised email. If I try and register anew it says my email is not found although when I rang they clearly had all details online. I thought they would sort this out but 10 days later, the same thing happened. Still no access to the website and when I ring there is only music, so not sure whether they are still working or not as it was just before 6. Really frustrated. Reviewed on: 14th March 2024
ESTEVA's avatar

Terrible lack of communication routes for customers

I purchased a home insurance policy then wanted to cancel 3 days before it went live.... no means of doing this online so I called customer services and was told I couldn't cancel it until the day it goes live... what?? Logged in to my account and there is no means provided (even logged in) to do an online chat, send an email, or leave feedback. Basically, they have ensured they don't have to deal with grievances from pesky customers.. pathetic. Reviewed on: 12th February 2024
Kevin W's avatar
Kevin W

Decline Claims

To crazy post office insurance coz when i bought clearly they told me my roof is cover when i was ask about my problem they told me it is not to without visit to my house so please every body be careful with home office insurance. So that see their rating on the board which i did not know. Reviewed on: 24th December 2023

Worst company

Faulty hot water tank resulted in a leak which spread downstairs to living area. Plumber came out that evening when it should have been a heating engineer, so nothing he could do but take a picture. No hot water or heating so under my cover I’m due alternative accommodation, the accommodation that was offered is not suitable for my kids and dog. Also the hotels offered was too far away and some were in the city centre of Glasgow…. With a dog and two kids! I Now have heating from 3 fan heaters and need heat up water on the stove to bath the kids. Also spent around 7 hours on the phone yesterday speaking to over 10 different people from third party companies. One third party company deals with accommodations, another the contents claim, another the building side, the emergency aspect etc etc etc. Your past from pillar to post with no one taking accountability or control of your case. Do your sanity a favour and avoid at all costs. Reviewed on: 17th March 2023
William Johnston's avatar
William Johnston

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