Faulty hot water tank resulted in a leak which spread downstairs to living area. Plumber came out that evening when it should have been a heating engineer, so nothing he could do but take a picture. No hot water or heating so under my cover I’m due alternative accommodation, the accommodation that was offered is not suitable for my kids and dog. Also the hotels offered was too far away and some were in the city centre of Glasgow…. With a dog and two kids! I Now have heating from 3 fan heaters and need heat up water on the stove to bath the kids. Also spent around 7 hours on the phone yesterday speaking to over 10 different people from third party companies. One third party company deals with accommodations, another the contents claim, another the building side, the emergency aspect etc etc etc. Your past from pillar to post with no one taking accountability or control of your case. Do your sanity a favour and avoid at all costs.
Reviewed on: 17th March 2023
