Terrible lack of communication routes for customers
1
I purchased a home insurance policy then wanted to cancel 3 days before it went live.... no means of doing this online so I called customer services and was told I couldn't cancel it until the day it goes live... what?? Logged in to my account and there is no means provided (even logged in) to do an online chat, send an email, or leave feedback. Basically, they have ensured they don't have to deal with grievances from pesky customers.. pathetic.
Reviewed on: 12th February 2024
