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Post Office: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.93 (137 reviews)

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1.78

Based on 137 reviews, last reviewed 7th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

4

Easy to use, easy to renew, reasonable price, able t... Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Latest lowest rating:

1

No stars - Avoid, avoid, avoid No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights ... Read more Reviewed on: 7th March 2025

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

Post Office Travel Insurance reviews (137)

Review of the Post Office, Travel Insurance:

Awful at all aspects of customer service

Used as felt they would be reliable, excellent at taking your money. When it comes to making a claim for a cancelled flight, obstacle after obstacle; no interest in listening to any reason, refused to offer any assistance or pay the claim. Disgraceful and a life long customer lost Reviewed on: 9th September 2024

Impossible to make a claim

They insist on the claim being posted with original receipts etc. Three weeks later I've chased them and they say they have not received the claim. They ask me to call them again in a week and if it has still not arrived I have to start again. Difficult as I no longer have the original receipts. I wish I'd sent it by recorded delivery. Reviewed on: 14th February 2022

Misleading covid cover

I bought the Post Office travel insurance specifically because it said 'covid cover'. I don't travel until the end of JANUARY 2022, but due to the new variant have rung them today to verify my cover. I now learn that I am not covered for a new flight home if I catch covid abroad and have to self isolate. I believe I was mis-sold this policy because it said 'repatriation cover for covid' in the headline. I cannot check the detail as I was only sent a basic document. The call centre said it was page 89 of 150 page document! If I cancel and open a new policy they will not refund a penny of the £157 cost. Additionally, the customer service staff were very offhand, abrupt, unhelpful and could not have cared less. I am very angry that this type of scam can exist in plain sight.... especially under the name of a supposedly reputable company. I will have to bear the cost and take out a new insurance with a different company. DO NOT USE POST OFFICE INSURANCE. Reviewed on: 13th December 2021

Do Not Use PO Travel Insurance. A disgrace!!!

We purchased a Premium policy thinking it was underwritten by the Post Office. Its not, its with The Collison group and Great Lakes. We had to cut short our trip to India due to C19 last March. We could not contact anyone to help with advice about our policy and what we were covered for if we returned early. We made the decision to try and return early as there was no certainty about flights in the future. Great Lakes will not pay us for any unrecoverables and will not give me policy wording for when i took out policy. We were being thrown out of our hotel and had to make quick decisions with no support for Great lakes. We saved them a lot of money by coming home early. Will never use the Post Office again. Reviewed on: 25th November 2021

Terrible - read the small print

I would never use this product again, I have tried to claim for missing items to no avail. The list of reasons to not want to pay is unbelievable. I was told they would not pay as I did not read the T&C. The exemption was listed once on page 39 of a 52 page document. Awful service, will never use again Reviewed on: 19th November 2021

worst insurance company

I made a claim a month a go, it takes 2 weeks for them to reply to email and it seems they do not read the previous one.So far it looks like it will take at least a few months to finish the process. Reviewed on: 10th November 2021

Dont bother with Post Office Travel Insurance

They made it so difficult and complicated to make a claim, I gave up and just suffered the loss. Never again Reviewed on: 27th September 2021

No Stars.

I have not used my travel insurance this year and tried to claim a very small amount for a cancelled holiday as I had waived the excess. The number of different staff involved, the numerous e.mails and the claim refused. Cost me but certainly cost them more with time and I’ve now renewed my travel insurance with a different company. Absolute rubbish. Reviewed on: 19th March 2021

What a diabolical shambles

OMG What a diabolical company - I have had to resort to getting the financial ombudsman involved! I opened a Post Office Savings Account back in January 2021 and have been depositing into the account since opening. The last deposit was made 09/03/21 I have had no problems depositing money into the account, however when I tried to withdraw I was unable to do so. I called their helpline and was told that a block has been put on my account and that I needed to speak to their security team. I was placed on hold for 45 minutes and had to get back to work. I called again the next day and asked "if my account is blocked why have you been accepting my deposits"? The customer service adviser couldnt answer this and placed me on hold whilst waiting to speak to the Security team. Again I was placed on hold for over an hour. I called again today and told the customer services that I wish to close my account immediately and have my balance transfered to my linked account (which they have taken direct debits from). I was told they couldnt do this and again I was placed on hold for just over 20 minutes then to be told the security department is now closed. I do not recommend using the Post Office Money at all. Reviewed on: 11th March 2021

Power of Attorney - BE AWARE

Be aware if you have power of attorney in place and you open an account with Post Office. I found one of my Dad's bank statements from about 18 months ago and wasn't sure if it was still active, as my dad lost mental capacity I couldn't ask him. I called Post Office and stated I've got Power of Attorney in place and that I didn't, at this stage. want any sensitive information about the account other than whether it was still active. Before they could even answer that question (bearing in mind the answer could be NO) I need to find and locate their Power of Attorney forms (there aren't any, just application forms for new accounts with POA in place) I'd need to post them the original POA forms, my photo ID, a recent utility bill and do a credit check - AND AFTER *ALL* THIS PAINSTAKING PROCESS, THE ANSWER COULD STILL BE "NO, THIS ISN'T AN ACTIVE ACCOUNT" This is the only company that wasn't willing to give me a simple answer, and makes you jump through hoops. This makes an incredibly stressful period in someone's life even more difficult. Reviewed on: 11th March 2021

Not recommended.

Bought Annual multi Trip Travel Insurance in February 2020. Lockdown then happened in March therefore unable to travel for the whole year due to government guidelines & restrictions. So travel insurance was useless ...... they refused to refund, give credit or offer vouchers. Complete waste of money !! Once lockdown happened they could have at least contacted their customers and informed them of the implications & given them some options - but no, they kept quiet. Typical of Insurance Companies - happy to take your money but don't like to pay out. Wouldn't recommend them & will never use them again. Reviewed on: 7th February 2021

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