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Alex Battersby

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Review of the Post Office, Travel insurance:

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Power of Attorney - BE AWARE

Be aware if you have power of attorney in place and you open an account with Post Office. I found one of my Dad's bank statements from about 18 months ago and wasn't sure if it was still active, as my dad lost mental capacity I couldn't ask him. I called Post Office and stated I've got Power of Attorney in place and that I didn't, at this stage. want any sensitive information about the account other than whether it was still active. Before they could even answer that question (bearing in mind the answer could be NO) I need to find and locate their Power of Attorney forms (there aren't any, just application forms for new accounts with POA in place) I'd need to post them the original POA forms, my photo ID, a recent utility bill and do a credit check - AND AFTER *ALL* THIS PAINSTAKING PROCESS, THE ANSWER COULD STILL BE "NO, THIS ISN'T AN ACTIVE ACCOUNT" This is the only company that wasn't willing to give me a simple answer, and makes you jump through hoops. This makes an incredibly stressful period in someone's life even more difficult. Reviewed on: 11th March 2021

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