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Review of the Post Office, Travel insurance:

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Misleading covid cover

I bought the Post Office travel insurance specifically because it said 'covid cover'. I don't travel until the end of JANUARY 2022, but due to the new variant have rung them today to verify my cover. I now learn that I am not covered for a new flight home if I catch covid abroad and have to self isolate. I believe I was mis-sold this policy because it said 'repatriation cover for covid' in the headline. I cannot check the detail as I was only sent a basic document. The call centre said it was page 89 of 150 page document! If I cancel and open a new policy they will not refund a penny of the £157 cost. Additionally, the customer service staff were very offhand, abrupt, unhelpful and could not have cared less. I am very angry that this type of scam can exist in plain sight.... especially under the name of a supposedly reputable company. I will have to bear the cost and take out a new insurance with a different company. DO NOT USE POST OFFICE INSURANCE. Reviewed on: 13th December 2021

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