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Post Office: Travel insurance reviews

Name: Travel insurance
Rating: 2.07 (142 reviews)

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2.07

Based on 142 reviews, last reviewed 13th Jun 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

5

Excellent It’s close to a decade and value for money was exceptionally low. Reviewed on: 5th September 2025

Latest lowest rating:

1

If I could give 0 stars I would. If I could give 0 stars I would. I have used this insurance company for years as I had never needed to make any claims so never had experienced anythi... Read more Reviewed on: 13th June 2026

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

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Post Office Travel insurance reviews (142)

Worst Travel Insurance Cover ever

Worst Travel Insurance Cover ever - DO NOT BUY. Paid for the top level Premium Plus travel insurance cover, and added extra pandemic insurance. Holiday accomodation cancelled by owners due to Covid-19 reasons thereby making our booked flights useless. This is termed a 'consequential loss' according to our legal advisers. Airline not liable for refund as outward flight went ahead to Spain as normal in late July 2020 albeit with us not onboard. Post Office claim being handled by an insurance company for them called INTANA, who have been dreadful so far. Repeatedly quoting EU261 regulation to us and saying airline should refund us not them, both us and our legal adviser can see this is clearly not the case when you read this regulation and indeed the airline have refused to refund already. Formal complaint submitted to INTANA and was not handled by them as a complaint! Response was to quote EU261 back to us again and to add a new exclusion reason of "We Do Not Cover; o) prohibitive regulations by the government of any country, or delay or amendment of the booked Trip due to government action;" Neither us or our legal adviser can see how this exclusion applies to our case as the flight went ahead without any such change or regulation. The Post office insurers in the form of INTANA appear to be trying every means to try to avoid settling our legitimate claim. Have asked again for our claim to be treated as a complaint and reviewed by a senior manager, awaiting response. If unsatisfactory again intend taking this matter to the insurance Ombudsmen, MP and TV media, as so unhappy with their reponses and poor customer service. Others consumers need to know they are wasting their money buying Travel Insurance from the Post Office as it isn't worth the paper it is written on. Reviewed on: 14th August 2020

Very poor service

Terrible customer service. They make it very hard to contact them (especially during the Covid-19 pandemic). I had to cancel my holiday as I have an autoimmune disease and am at higher risk. When I finally managed to get through to a human being, they refused to refund me. I would not recommend the Post Office as a travel insurance provider. They quite obviously value profit ahead of customer service. Reviewed on: 22nd July 2020

Travel insurance

Simple enough to set up over the phone. Holiday cover arranged within minutes. Thanks guys. Reviewed on: 13th July 2020

Coronavirus

I was due to travel to Italy this weekend Friday 13 March 2020, but the FCO have said only but essential travel due to Coronavirus, This was a family trip and we are all covered by different travel insurance policies Barclays, Virgin Money and the Post Office. We were obviously disappointed but started the process with our claims Barclays and Virgin dealt with this in efficient manner claim forms sent within minutes. The Post Office however took a different stance they will not cover you I unless you added on disruption to travel whilst purchasing. They are only one of a very few insurers who will NOT cover you . Your policy won’t cover you now if you travel and they won’t pay out because you can ‘t travel does not seem fair! The Post Office is a long standing institution and you would have thought you would have been safe in their hands - NO. Please be wary of purchasing a policy and carefully read the small print. Very disappointed in the customer Service team very dismissive and not willing to listen and not wiling to refer me to a Manager. I suggest you think very carefully before purchasing a policy with the Post Office, Reviewed on: 11th March 2020

Excellent service from emergency medical team!

I am so grateful for the fantastic support my daughter had when she had a life saving operation for a burst appendix in Portugal. Staff were caring, reassuring and very efficient organising flights and accomodation to enable me to be with her. The support continued whilst there and everything was done to make us comfortable and return us home safely. Thank you! Reviewed on: 19th December 2019

Cheap and comprehensive cover

Going to America with my family this year looked like it was getting compilated and costly with insurance quotes hat were both expensive and confusing. The post office gave clear advice and covered us at a fraction of the cost others had quoted. I have asthma and this didn't affect the cost massively. I would recommend to anyone. Reviewed on: 1st September 2019

Good value

Covered everything I needed to cover a reasonable price Reviewed on: 28th August 2019

Quick and easy

Simple and quick to complete online. I like the layout. You know you aren't going to get scammed. Reviewed on: 5th August 2019

cheap, covers a lot and easy to set up and maintain

Great experience , I feel safe when i'm abroad can can manage the insurance via the easy to use app Reviewed on: 22nd July 2019

Comprehensive cover at a very good price

Bought insurance for my holiday and found it very easy to complete online, extensive coverage and covers for a full year, great price. Reviewed on: 18th July 2019

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