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Post Office: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.93 (137 reviews)

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1.78

Based on 137 reviews, last reviewed 7th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

4

Easy to use, easy to renew, reasonable price, able t... Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Latest lowest rating:

1

No stars - Avoid, avoid, avoid No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights ... Read more Reviewed on: 7th March 2025

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

Post Office Travel Insurance reviews (137)

Review of the Post Office, Travel Insurance:

No stars - Avoid, avoid, avoid

No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights because of a cancer diagnosis after booking and taking out insurance. It has taken 9 weeks to settle the claim despite being straightforward with medical evidence etc all presented within the first two weeks. Passed from one claims handler to the next, some couldn't understand the medical reports, initial one failed to send us the crucial claims document - which was only sent 8 weeks after the claim was initiated - and Collinson kept asking for information that banks and airlines do not ordinarily make available. This despite several long phone calls and email exchanges. Left feeling that they will try anything to avoid paying out. Reviewed on: 7th March 2025

They will delay delay and hope you give up

I had a simple claim. Our return home flight was cancelled as the pilot was sick. We returned home a day later. It’s simple £100 is payable. First they demanded the actual boarding cards of the two flights and a message from B A confirming the delay and giving the reason. “Operational” was not an acceptable reason, but even though I told BA that, the reason came back as operational. It shouldn’t matter. There was a delay. Then having sent that, they questioned me about the length of my trip. I needed to send details of the outgoing flight to prove I was not away more than 30 days. Then I waited, getting messages saying how busy they were.i then sent them a note to say I was complaining to the insurance ombudsman and they had 8 weeks to deal with this..They paid me the £200 next day. I have no confidence in this company. They make it as difficult as they possibly can, hoping you will give up and go away, just like the airlines do. Next time I’ll pay a little more and get insured by someone other than the Post office. Let’s face it, with their current reputation what else did I expect. Reviewed on: 13th March 2024

Last Minute Claim

Had an amazing experience with claim for a last minute cancellation due to illness. Whole experience was done online with absolutely no issues. Thank you. Reviewed on: 30th December 2023

The worst

The online claim is useless and it took forever to get their email back. Never again Reviewed on: 17th December 2023

Worst insurance company ever

I totally agree with all the other reviews, they are totally useless. My husband was taken ill abroad and went into hospital for 2 weeks. Luckily I went to the local hospital and got free treatment with the global health card and had to show his passport. My husband had to stay another week so I had to book a hotel and flights which I am claiming for. This was end of September and I am still waiting. Every time you speak to someone you have to start over again. I emailed many times the relevant documents and I also sent them recorded. Every time you ring they say they are busy with many claims. I would never use them again, so be warned Reviewed on: 14th December 2023

Not a Happy Customer

The Insurers (Collinson under writers) put every barrier to prevent paying out my full Claim. I required Hospital treatment which I was admitted for 1 night. I was not in a position to ring company. On my return home I contacted them provided the necessary information formy Injury. It has taken 7 mouths for them to come to a decision which I am not happy about. I will be taking my case to the Financial Ombudsman. I would not recommend Post Office Travel Insurance. Reviewed on: 14th December 2023

Useless scammers

If I could give a minus star I would. I was robbed on holiday, my bag taken with my phone, credit card, prescription glasses etc, a total value of around £1000+. After asking me for the documentation 3 times, and 3 months later (after many emails to them), they decided that the bag - that was on the chair in which I was sat and did not get up from - had been left "unattended" and since I was unable to chase the thief (???) therefore my claim was denied. So after another 3 months, relentless emails to remind them I had not forgotten about my claim, and eventually having to email the CEOs (very useful tactic, got a response immediately) they decided that due to the 20% decrease in value of my items, they are worth £100. Doesn't even buy me one lens! Every time I contacted somebody, I was met with "we are very busy at the moment, due to an unusually high volume of claims"....sure...like dealing with insurance claims ISN'T your job? So, do not use this service, they are useless, slow, don't care about their customers, and only cover stolen phones up to £100. Reviewed on: 7th December 2023

Quite possibly the worst insurance company I have had the displeasure to deal with...

We took out Post Office Travel Insurance on the recommendation of a friend and it was possibly one of the worst decisions we have ever made. My wife suffered a traumatic head injury whilst we were in Germany six months ago and is now, thankfully, on the mend - but our claim for medical fees rumbles on! Despite the fact we presented Post Office Insurance / Collinson's with every piece of information they requested, we were left without any contact whatsoever for the first three months and then when we called for an update, were told the claim had been overlooked and they would need to resurrect it - from the beginning!! Every obstacle at every juncture has been put in our way to prevent us making the claim, requesting and re-requesting information, making us jump through unnecessary hoops in the hope we would give up. You certainly need to be made of stern stuff to succeed with the Post Office / Collinson's - if you want travel insurance cover do not use either of these companies. Reviewed on: 30th November 2023

PLEASE AVOID

May be easy to pay for but getting your claim sorted has taken 10 months so far of emails with no answer so far. We had provided all documents in March 2023 and they keep on asking us to email exactly the same documents again and again hoping... that we will forget? After submitting an official complaint we will contact the ombudsman or seek legal representation. Very unhappy. Reviewed on: 2nd October 2023

WISHED I HAD BROUGHT INSURANCE ELSEWHERE

They do not have a clue what they are doing! I wish i had not brought insurance from them. I have had various phone calls ( when they answer the phone) each time giving me a different reason for the complete mess they seem to have made of my claim! it was a simple claim and it has turned into a nightmare. E mails that do not make sense etc Please go elsewhere if you want travel insurance Reviewed on: 19th September 2023

Post Office Travel Insurance

It was very easy to set up my travel insurance via the Post Office app. Follow-up comms was excellent and everything is in one place on the app. Very impressed. I would definitely recommend. Reviewed on: 12th September 2023

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