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Review of the Post Office, Travel Insurance:

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Useless scammers

If I could give a minus star I would. I was robbed on holiday, my bag taken with my phone, credit card, prescription glasses etc, a total value of around £1000+. After asking me for the documentation 3 times, and 3 months later (after many emails to them), they decided that the bag - that was on the chair in which I was sat and did not get up from - had been left "unattended" and since I was unable to chase the thief (???) therefore my claim was denied. So after another 3 months, relentless emails to remind them I had not forgotten about my claim, and eventually having to email the CEOs (very useful tactic, got a response immediately) they decided that due to the 20% decrease in value of my items, they are worth £100. Doesn't even buy me one lens! Every time I contacted somebody, I was met with "we are very busy at the moment, due to an unusually high volume of claims"....sure...like dealing with insurance claims ISN'T your job? So, do not use this service, they are useless, slow, don't care about their customers, and only cover stolen phones up to £100. Reviewed on: 7th December 2023

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