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Review of the Post Office, Travel Insurance:

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Quite possibly the worst insurance company I have had the displeasure to deal with...

We took out Post Office Travel Insurance on the recommendation of a friend and it was possibly one of the worst decisions we have ever made. My wife suffered a traumatic head injury whilst we were in Germany six months ago and is now, thankfully, on the mend - but our claim for medical fees rumbles on! Despite the fact we presented Post Office Insurance / Collinson's with every piece of information they requested, we were left without any contact whatsoever for the first three months and then when we called for an update, were told the claim had been overlooked and they would need to resurrect it - from the beginning!! Every obstacle at every juncture has been put in our way to prevent us making the claim, requesting and re-requesting information, making us jump through unnecessary hoops in the hope we would give up. You certainly need to be made of stern stuff to succeed with the Post Office / Collinson's - if you want travel insurance cover do not use either of these companies. Reviewed on: 30th November 2023

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