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RCI Bank: Fixed Term Savings Account reviews

Name: Fixed Term Savings Account
Rating: 4.5 (513 reviews)

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4.34

Based on 513 reviews, last reviewed 2nd Mar 2025

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

15%

Latest highest rating:

5

Easy peasy All straight forward and easy to open and manage Reviewed on: 2nd March 2025

Latest lowest rating:

1

Very poor service RCIs total inability to manage my maturity instructions leading up to and after my fixed bond maturing has left me out of pocket. I can’t have been le... Read more Reviewed on: 23rd November 2023

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About this product

With RCi, you can lock your money away in a fixed term savings account.

RCi fixed term savings accounts are available for one, two, three, four or five years. You’ll need to open the account with between £1,000 and £1 million. Unlimited top-ups can be made in the first 14 days.

RCi fixed term savings account reviews help you find out what it’s really like to be a customer. If you’ve used RCi before, you can also leave a review and share your experience.

RCI Bank Fixed Term Savings Account reviews (513)

Review of the RCI Bank, Fixed Term Savings Account:

Offer very good rates of interest to savers

I have been with RCI Bank for a number of years and found them a first class Bank. Reviewed on: 17th January 2022

Customer service (part 2)

Finally cracked it. Having been on hold for one hour 25 minutes I got threw to customer service - 'what is you full name' - I replied 'hello, is that RCI Bank?' RCI bank hung up. Conclusion - there is no customer service. Reviewed on: 12th November 2022

Reply from RCI Bank Hi, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

Customer service

At the time of writing this review, I am trying to call customer service. I have been on hold for 35 minutes. As a new customer I am wondering if customer service actually exists. Reviewed on: 12th November 2022

Impossible to get hold of

On my first log in I was logged out and needed to call The number to revise my password. After over 2 hours of calls today, they then tell me they are closed!! Disgraceful how can a business work in this way! Reviewed on: 11th November 2022

Reply from RCI Bank Hi Robert, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

Impossible to get through on phone - trying for well over an hour.

My brand new account is locked on my first login - I've not yet paid anything in. You need to phone to unlock and this seems to be a common problem so I'm just going to go with another bank on MSE. Reviewed on: 11th November 2022

Reply from RCI Bank Hi Ralph, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

WOW

So easy to set up,if you follow instructions by the letter all will go well and you WON'T have to contact customer services, signed up for 1 yr fixed @ 4.6% and soon as funds become available will be investing for 2yr fixed for wife. Recommended. Reviewed on: 11th November 2022

50k gone missing

I put 25k in over 2 days as per their printed instructions. Account shows zero, can't get through to anyone on the phone. Sweating....... Reviewed on: 11th November 2022

Slow service, can't get through

We tried to open a joint fixed savings account online 10 days ago. They required further information on one person. After not hearing for a few days I was able to get through to check it had arrived, it had. Three days my partner received an email saying they were waiting for information! Tried to phone the customer services number, gave up after holding on for 1 hour and emailed instead. I think I will be taking my money elsewhere! Reviewed on: 9th November 2022

Opening Account Very Slow, Confusing and Cumbersome

This is the third account I've opened this week, the other two with other banks. They all require linked bank accounts. The other two banks were very quick and easy to setup and transfer money. With the RCI Fixed Rate Savings it has so far taken me 5 days to transfer funds across from my linked account. I had to wait 4 days for my user ID and linked account verification code to be sent via mail. Now that I've finally managed to access my account, I've verified my linked account. I have now transferred money into the account yet, unlike all the other banks which was instantaneous, I'm still waiting for the money to appear in my account. What adds to the confusion is that you provide a Reference number after initial application that is needed to transfer funds, but then once the linked account was verified you provided a different Reference number, which incidentally didn't match the format that is mentioned in the Support Section (i.e. Once the account is open, we'll provide you with your 13-digit unique account number which will be three letters, followed by seven numbers, then 3 letters, e.g. ABC 1234567 SMI). I'm hoping the initial Reference number I've used is the correct one (your Support Section says you can use both!). You need to simplify and speed up the process in line with other banks. None of the other banks require a user ID to be sent via mail! p.s spent an hour hanging on the phone waiting to talk to Customer Services - gave up!!!!! Money has now shown up in account so that's a relief! Reviewed on: 9th November 2022

Cannot get through no response at all

Rubbish contact system cant get a reply Reviewed on: 8th November 2022

Reply from RCI Bank Hi Anne, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

Bank rate up RCI rate down

RCI has just reduced 1 year fixed term savings rate from 4.65% to 4.2% Reviewed on: 7th November 2022

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