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RCI Bank: Fixed Term Savings Account reviews

Name: Fixed Term Savings Account
Rating: 4.5 (507 reviews)

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4.27

Based on 507 reviews, last reviewed 23rd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

15%

Latest highest rating:

5

Great service and the simple way you really informat... Great service and the simple way you really information Reviewed on: 23rd August 2024

Latest lowest rating:

1

Very poor service RCIs total inability to manage my maturity instructions leading up to and after my fixed bond maturing has left me out of pocket. I can’t have been le... Read more Reviewed on: 23rd November 2023

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About this product

With RCi, you can lock your money away in a fixed term savings account.

RCi fixed term savings accounts are available for one, two, three, four or five years. You’ll need to open the account with between £1,000 and £1 million. Unlimited top-ups can be made in the first 14 days.

RCi fixed term savings account reviews help you find out what it’s really like to be a customer. If you’ve used RCi before, you can also leave a review and share your experience.

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RCI Bank Fixed Term Savings Account reviews (507)

Telephone waiting time

I desperately need to query an error on my account - I’ve now waited 50 mns for someone to answer the phone What is going on ? Not the first time I’ve experienced this Please sort this basic problem out, as it is most frustrating One very unhappy customer Reviewed on: 7th February 2023

total waste of time

My husband and I tried to open a 2 year fixed rate bond at 4.85% on 15th November. As of today it is 5th February and we are still having trouble. We were initially told to provide proof of ID which we did immediately, we were then sent contradictory information to say they had received the proof of ID (which they returned) and told us they were still waiting for ID. We really struggled to contact them as emails were slow or ignored and would get cut off after 45 mins plus waiting to contact them on the phone. When we did eventually speak to a human we were told that there was a huge backlog, to be patient, and when the account was eventually open be given time to fund the account. We had almost given up when on 31st Jan we received a letter to say the account was open, and a day later asked to go online to authenticate the account (which we needed to do to add funds). Imagine my surprise when I logged on that day and the account was marked as closed! So I could not authenticate to add funds and need to add funds to keep it open (although it was already closed). I have tried ringing and emailing them and not been able to get through again. We have decided that whilst the rate is competitive it is pointless trying to continue with the bank as if they are this bad when they want your business what would they be like afterwards? Would we ever see our money, if we could ever add it? We are no looking elsewhere at lower rates but more trustworthy banks. Reviewed on: 5th February 2023

Scammers

I was scammed by RCI, I was left devastated and with nothing, Do not believe any of this investments sites with no credibility's , Before going ahead with any investment company check ratings on trust pilot , I learnt the hard way , I was able to recuperate all my loss through a professional company galwayreliance com , I did not believe it was possible but they did it Reviewed on: 27th January 2023

miss leading information, FRAUD!

i found these bums via clear score, i was looking for an ISA which I thought I had found but in calling them to enquire about losing the 2.57% if i decide to close account to be then told its not an ISA ive signed upto, its a bond! none of the corresponding emails mentioned anything to do with bond account nor do they mention that upon depositing money to them. so fixed term is bond! they dont do ISA! FRAUDS! Reviewed on: 17th January 2023

An internet based bank can't function if it fails to respond to internet secure messaging

I have messaged them repeatedly and failed to get an answer, the telephone holding time is too long. Reviewed on: 11th January 2023

Incorrect interest rate being shown and used on my savings account

Opened a new fixed rate (4.85%) 2 year saver on 15th Nov. Successfully funded by 19th November. After 2 days of trying to get into the online system, finally logged in, only to find interest rate quoted as 4.75%. No response to phone calls, so have emailed querying this rate issue. No response after 6 weeks and 6 emails. First monthly interest payment have arrived in my account, but yet again, the interest rate calculates as 4.46%. Still no response to phone calls, or emails. Very disappointing. Reviewed on: 20th December 2022

Service

Update 17th December 2022 - money has now arrived Reviewed on: 16th December 2022

Where is my money?

I opened a fixed term 1 year account on 05/11/22. I set up a payment method through my current account to add funds to the RCI account. This was successful. However on 09/12/22 I tried to add funds, these were rejected 3 days later and returned to my current account. I tried this again on 13/13/12/22 and the funds were again rejected on 14/12/22. I tried this again yesterday and the funds do not appear to have been applied o my account, nor have they bee rejected (returned). I have telephoned RCI on three occasions, waiting 13, 15 and 22 minutes respectively. It is clear I am not going to get through on the phone. I have now e-mailed them. I will be complaining to the finance ombudsman and/or FCA and I will be seeking to complain directly to the CEO. I now question the competence and efficacy of this bank. Reviewed on: 15th December 2022

Impossible to contact

I have tried for over 3 weeks to contact RCI bank by messaging, email and phone. I am finding it impossible to get assistance to the point where I am going to close my account and move my money elsewhere. No thank you very much RCI Bank Reviewed on: 15th December 2022

Good rates but communication terrible

The rate I get is reasonably good - communication is very poor. 6 days on I am still waiting a response to my simple question. I also tried ringing, held on for almost 40 minutes and then gave up. RCI is either understaffed or overwhelmed with business - either way is not acceptable as a customer. Reviewed on: 30th November 2022

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