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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.37 (550 reviews)

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4.36

Based on 548 reviews, last reviewed 10th Mar 2025

183% increase in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

70%

13%

Latest highest rating:

4

Saffron have been very enjoyable to work with Saffron have been very enjoyable to work with to date. They have been easy to make contact with and easy to speak with over email and phone. Reviewed on: 10th March 2025

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Buying a new home is an exciting time for anyone, but finding the right mortgage product can be difficult. We collect Saffron Building Society mortgage reviews to help you make an informed decision when finding the right lender for you.

Saffron Building Society is a mutual organisation offering a wide range of mortgage products. Before taking out a mortgage product make sure that you’re confident with the terms, conditions and interest rates. Always consult the lender or an independent advisor if you need help understanding your options.

Are you interested in Saffron Building Society mortgages? Find out what mortgage products borrowers have taken out and if they have been satisfied with their choice. Learn more about the application process and customer service. Find out if borrowers would recommend the Society. All of this and more can be found in our Saffron Building Society mortgage reviews.

Did Saffron Building Society help you buy your dream home? Tell us about your experience with the lender. Was the application process easy to understand? Was the team at Saffron Building Society friendly and helpful? Has the lender kept you up to date with any important mortgage news or changes? Would you recommend the lender and mortgage product to family and friends? Whether good or bad, write an honest Saffron Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Saffron Building Society Mortgages reviews (550)

Review of the Saffron Building Society, Mortgages:

Great app and top customer service.

I was a member years ago then closed my accounts when I needed the money after moving from Birmingham to Portsmouth.and they accepted to reopen my account and the app is not lpleasant. Reviewed on: 11th December 2024

Useless too slow no knowledge of customer service an...

Useless too slow no knowledge of customer service and still waiting for a reply Reviewed on: 20th November 2024

Efficient, helpful, lovely staff.

Saffron building society have given us our self build mortgage. When we want to access more money we fill out a form, send photos and book a valuation. We've done this 3 times so far and each time our emails are answered very quickly, valuation company phone quickly afterwards and it's just a very straightforward, efficient process with really lovely helpful staff. Reviewed on: 20th November 2024

Great, nice and easy mortgage provider

Kim was great, looked into my file and updated the necessary details. Reviewed on: 7th November 2024

Customer Experience

Overall extremely slow - it took several (on average 5) before anything sent to you was even looked at never mind actioned. This gave rise to a very poor and stressful customer experience. And then there was delay at your end setting up the DD - resulting in a warning letter from your collections department! Not a good introduction to Saffron. Reviewed on: 7th November 2024

Excellent customer service.

Excellent customer service. Knowledgeable polite and friendly and easy availability compared to other banks Reviewed on: 5th November 2024

Nice agents.

Nice agents. Everything clear from the start Reviewed on: 4th November 2024

Swift and efficient service in changing mortgage con...

Swift and efficient service in changing mortgage contract Reviewed on: 1st November 2024

Overall happy with my experience so far.

Overall happy with my experience so far. Reviewed on: 29th October 2024

It took months and months to sort out

It took months and months to sort out what was a simple morgage. You did not tailor the asks on the requirements to suit the house I was buying Reviewed on: 28th October 2024

Excellent timely contact well in advance of switch.

Excellent timely contact well in advance of switch. Always replied to promptly with the info requested Reviewed on: 28th October 2024

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