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Desmond H

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Review of the Saffron Building Society, Mortgages:

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Customer Experience

Overall extremely slow - it took several (on average 5) before anything sent to you was even looked at never mind actioned. This gave rise to a very poor and stressful customer experience. And then there was delay at your end setting up the DD - resulting in a warning letter from your collections department! Not a good introduction to Saffron. Reviewed on: 7th November 2024

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