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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.62 (4415 reviews)

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4.60

Based on 4,412 reviews, last reviewed 9th Jun 2025

17% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

80%

11%

Latest highest rating:

5

I had good experience at Colchester today. I had good experience at Colchester today. Staff were helpful and knowledgeable Reviewed on: 9th June 2025

Verified source

Latest lowest rating:

1

Not happy i can't add money to my account and was to... Not happy i can't add money to my account and was told incorrectly Reviewed on: 21st May 2025

Verified source

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (4415)

Review of the Saffron Building Society, Savings:

Tried to load app on tablet after years of no proble...

Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was happening. Problem is app doesn't work on Huawei phone and to use website have to go on desktop site on smartphone which is dreadful. Secure messages not answered for ages. Have withdrawn funds, closed account and transfer to another building society with far better app and website as well as customer service. Also allows 2 nominated accounts which Saffron doesn't Reviewed on: 18th December 2024

Very friendly, and helpful.

Very friendly, and helpful. Can't fault them. Reviewed on: 6th June 2025

Fantastic Service

As an OAP, I struggle with any modern technology but now find havinng to go out to branches is getting more and more challenging. It was suggested I might find "on-line" useful, so Chi very patiently talked me through everything over the phone until all was set up and working properly. She was a shining example of good old fashined "customer care" and had the patience to help me sort things at my speed - the sort of helpful member of staff most Banks (and many other Building Societies) could only dream off :) I was so grateful she answered the phone, as these days far too many managers and staff members think if it is "easy to them," it ought to be simple to the customer - which very ofter is not always the case. So 12 out of 10 for going "over and beyond." Reviewed on: 5th June 2025

Great team in Colchester

Great team in Colchester who always give wonderful service with a smile Reviewed on: 5th June 2025

On a wet drab day it was still a wonderful experienc...

On a wet drab day it was still a wonderful experience coming in branch today Reviewed on: 5th June 2025

All my friends and family have accounts here

All my friends and family have accounts here Reviewed on: 5th June 2025

It's a good service and bank however localised so mo...

It's a good service and bank however localised so moving away changes the efficiency Reviewed on: 5th June 2025

Great experience in the Colchester branch today.

Great experience in the Colchester branch today. Ian was very helpful and friendly when sorting out my ISAs. Reviewed on: 5th June 2025

Came into Brentwood to discuss opening a new account

Came into Brentwood to discuss opening a new account Reviewed on: 5th June 2025

Nice to have a review in private, very important to...

Nice to have a review in private, very important to us saw Lyn for a review good to deal with someone face to face Reviewed on: 5th June 2025

Came into branch today and was chuffed to have met E...

Came into branch today and was chuffed to have met Emma as she kindly helped me with an application Reviewed on: 5th June 2025

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