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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.57 (3791 reviews)

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4.52

Based on 3,791 reviews, last reviewed 6th Feb 2025

27% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

78%

12%

Latest highest rating:

5

Locked Account Had managed to lock my account . Spoke to Kendra Coady - Gleeson who managed to re - activate the account and solve my problem . She was Knowledeable ... Read more Reviewed on: 6th February 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3791)

Review of the Saffron Building Society, Savings:

Circumventing the 'block' on releasing tax information

Poor system for releasing tax information to clients. Reviewed on: 12th December 2024

We have been able to open two charity/community acco...

We have been able to open two charity/community accounts. Everyone has been very helpful, the process was very simple to use and we had accounts open within a few days. Reviewed on: 28th November 2024

Varied experience

In branch service good, very helpful and pleasant staff. Very difficult to register for online banking. Requested information on how to do so and was sent an email with a password. It did not state in this email that I would receive a username separately so that I could register which I finally found out when I used the live chat. Have still not received this so still remain doubtful as to whether I will be able to register. Other email communication with a contact us link, only led to a page that said error page not found. If I did not already have an account with Saffron, I think I would have not persevered and would have looked elsewhere. Reviewed on: 28th November 2024

I deal mostly with the Haverhill branch who are all...

I deal mostly with the Haverhill branch who are all welcoming and informative, ready to answers any questions I might have. Reviewed on: 28th November 2024

We are a very small registered charity.

We are a very small registered charity. We found it really difficult to find any institution that would take us on board. When we contacted Saffron they were extremely helpful and welcoming.. Our account was up and running within two weeks and everyone was polite and there to answer any query we had. Reviewed on: 28th November 2024

On line savings

I opened an online regular saver account but cannot administer much activity online. That means i have to ring up to open another account, move money etc Reviewed on: 22nd November 2024

All staff very friendly, helpful and courteous.

All staff very friendly, helpful and courteous. Product knowledge on point. A very pleasant experience. Reviewed on: 21st November 2024

The kind of service you hope to get!

Limited contact but whenever I have needed to ask a question or make a change it has been straightforward and I have received the help I have asked for in a timely way. Reviewed on: 21st November 2024

Excellent service - shuttle bus and counter service

Excellent service - shuttle bus and counter service Reviewed on: 21st November 2024

Very good and personal and today Debbie very good on...

Very good and personal and today Debbie very good on the counter today Reviewed on: 21st November 2024

Unresponsive service.

My wife died in May. Most of our savings were in two ISAs with the Newbury Building Society. When she died, her balance was transferred to my account. Because the total then went over the guarantee limit, I decided to transfer part to a smaller ISA I have with the Saffron. On 21st August I gave 90 days notice to the Newbury and on 22nd wrote to the Saffron enclosing a completed ISA transfer authority form. Because the notice period was due to expire, last week I called in to the Newbury to check that the transfer would proceed as requested. I was told they had not been contacted by you so telephoned the Saffron while I sat in the Newbury office. I was told by the person who answered my call that someone had telephoned me on 28th August to tell me that what I had asked was not possible as my Saffron ISA was a fixed term one, but that the call "dod not connect" for some reason. After that, no other attempt was made and nobody told me there was a problem despite the Saffron having both my postal and e-mail addresses. I have since moved the required amount to a more responsive society. Reviewed on: 21st November 2024

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