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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.58 (3933 reviews)

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4.54

Based on 3,933 reviews, last reviewed 1st Mar 2025

54% increase in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

78%

12%

Latest highest rating:

5

I have found giving maturity instructions to the sta... I have found giving maturity instructions to the staff very simple. I wish the mobile app was easy to use though Reviewed on: 1st March 2025

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Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3933)

Review of the Saffron Building Society, Savings:

Saffron Building Society

Setting account maturity options a bit ‘untidy’ but getting there Reviewed on: 20th May 2024

The friendly and helpful society

Rang to sort online access for my elderly father, Kendra was extremely patient and very helpful with him and made the process both pleasant and easy, unlike other organisations Reviewed on: 27th February 2025

Every member of staff we have spoken to at your Bren...

Every member of staff we have spoken to at your Brentwood branch has been excellent, helpful, professional, helpful and kind and very understanding. A credit to your company Reviewed on: 26th February 2025

It's more like a coffee morning than a bank queue

unlike a traditional bank were you all queue up in silence it's more like a coffee morning when you go into the branch plus the staff seem genuinely happy to be there, and are both helpful and patient even with the non-tech savvy Reviewed on: 26th February 2025

I really like coming into saffron.

I really like coming into saffron. I really like the fact they you still have passbooks. Staff are always friendly and professional. Reviewed on: 26th February 2025

Excellent customer service

Excellent customer service from knowledgeable approachable staff. Reviewed on: 26th February 2025

Offering a high level of customer service

I have always found the online and telephone support very good, always giving the impression of a personal and high level of customer service. Also to mention the important physical presence of Saffron on the High Street. As a customer, these are very important strengths. Please maintain this approach, it keeps the experience positive, is a valuable selling-point for the business and is something sorely lacking with some (too many,) companies and institutions. Reviewed on: 26th February 2025

Excellent service from Harvey.

Excellent service from Harvey. We would appreciate notification from saffron of maturing products to avoid being transferred to lower interest bearing accounts! Reviewed on: 26th February 2025

Members for many years .

Members for many years .always lovely Reviewed on: 26th February 2025

I have always been very happy with the service I hav...

I have always been very happy with the service I have received at Saffron over the many years I have saved with you. I have even recommended 3 of my friends to save with you too! Lewis in Colchester provided great service with my maturity today and kept up the high standards that Saffron holds. Reviewed on: 26th February 2025

I'm very happy with saffron and have been a customer...

I'm very happy with saffron and have been a customer for many years. Always happy with the service. Staff always polite and friendly. Great around. Reviewed on: 26th February 2025

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