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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.57 (3810 reviews)

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4.52

Based on 3,810 reviews, last reviewed 14th Feb 2025

13% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

78%

12%

Latest highest rating:

5

Staff willing to listen and help. Staff willing to listen and help. Not rushed, polite. Reviewed on: 14th February 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3810)

Review of the Saffron Building Society, Savings:

We are a very small registered charity.

We are a very small registered charity. We found it really difficult to find any institution that would take us on board. When we contacted Saffron they were extremely helpful and welcoming.. Our account was up and running within two weeks and everyone was polite and there to answer any query we had. Reviewed on: 28th November 2024

Always polite, & most importantly on the high street...

Always polite, and most importantly on the high street and open to enable proper service in person - rare these days. Reviewed on: 1st November 2024

Excellent Customer service at Colchester

Fantastic customer service at Colchester Reviewed on: 31st October 2024

Judy was very helpful and freindly

Judy was very helpful and freindly Reviewed on: 31st October 2024

Friendly helpful staff.

Friendly helpful staff. Understood best means of giving financial advice for my situation Reviewed on: 30th October 2024

Fantastic help. Thanks to Florine, nathalie and kate.

Florine, Natalie and Kate were really helpful and patient. I had a really complicated request and with perseverance and patience it all got sorted satisfactorily. Thank you so much. had issue with my sons moving to Australia. Also with a name change on my account. Reviewed on: 30th October 2024

Great customer service

I have recently opened a Members savings account. Communication is immediate and I have found opening the account relatively straightforward. I do not live near to Essex, so cannot visit a branch and rely on postal or telephone contact: I have always found this to be easy, and the advisors I have spoken to over the telephone to be readily available to help me and seek the best options to get the most out of my savings accounts. Reviewed on: 29th October 2024

Cashier knowledge

Pleasant cashier but gave me wrong interest rate Reviewed on: 28th October 2024

online services help

Had to contact as could access online services. Got led through the process and my access resolved. Reviewed on: 28th October 2024

All staff are very friendly and helpful.

All staff are very friendly and helpful.Also very friendly. Reviewed on: 28th October 2024

Excellent staff

Only dealings I have are with in branch staff and they have always been polite and very helpful. Reviewed on: 28th October 2024

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