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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.58 (3936 reviews)

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4.54

Based on 3,936 reviews, last reviewed 2nd Mar 2025

53% increase in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

78%

12%

Latest highest rating:

5

Very satisfied with the service given. I spoke with Stacey Frisenda about transferring some money from Saffron to my bank account. Stacey was a very good communicator, friendly yet profess... Read more Reviewed on: 2nd March 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3936)

Review of the Saffron Building Society, Savings:

I visited the Colchester office and as a new custome...

I visited the Colchester office and as a new customer I am very impresse……..I have been looking for new building societies and it is important to me to speak to someone in person…….All staff are friendly and couldn’t be more patient in answering my many questions. Couldn’t recommend enough in comparison to others close by!!!! Reviewed on: 10th September 2024

Very satisfied with the service given.

I spoke with Stacey Frisenda about transferring some money from Saffron to my bank account. Stacey was a very good communicator, friendly yet professional. The issue was dealt with satisfactorily on the phone and confirmed in an email.. Reviewed on: 2nd March 2025

I Had to go to the brunch at Brentwood office to so...

I Had to go to the brunch at Brentwood office to sort out my savings account. Spoke to Gentleman who's name was Ian Eyo who was very helpful . He took me through all the different saving Rates and also helped me download and install the Building Societies App he was very friendly and made the whole experience very easy Reviewed on: 2nd March 2025

Poor experience turned positive!

I had a very *poor* experience trying to contact Saffron via their phone app & web's messaging function... I would write and sometimes wait days before i got a reply! :-o In an age of instant comms, and at least fast responses from companies, this was very disappointing :-( -- HOWEVER, when i *called*, Lauryn O. answered my call and WHAT A CONTRAST! She was amazing! apologetic for the bad messaging service received, understood immediately what I was trying to do and resolved to serve me swiftly (and she did after the call!) -- while being courteous and polite, and doubly apologetic for her colleagues letting me down. WOW. I was really impressed! :-D Thank you Lauryn - you deserve a pay rise! :-)) Reviewed on: 2nd March 2025

I have found giving maturity instructions to the sta...

I have found giving maturity instructions to the staff very simple. I wish the mobile app was easy to use though Reviewed on: 1st March 2025

I have been saving for my children with the Saffron...

I have been saving for my children with the Saffron branch in Colchester for many years and I have always been happy with the service Reviewed on: 1st March 2025

Every time I come into the Colchester branch everybo...

Every time I come into the Colchester branch everybody is lovely and helpful Reviewed on: 1st March 2025

Helpful day out in Stortford

I went into branch because I was not happy with the ISA transfer processes and I wanted to let them know. I spoke to Dan who was very helpful and explained to me what happens and why I have not been given any updates. He said he's aware of this and is currently looking into and will cotnact me if anything changes. it which was a response you don't hear often. Reviewed on: 1st March 2025

Great service from Stacey Frisenda, very professiona...

Great service from Stacey Frisenda, very professional and did exactly what she said she would do, 10/10, thank you Reviewed on: 1st March 2025

the right way

nice to go in the branch and talk to real people Reviewed on: 28th February 2025

Great staff at Brentwood

Came in and asked for bond rates. Max was able to tell me and then we completed forms. Also met the Manager and she was so friendly and felt had met her before. Reviewed on: 28th February 2025

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