Write a review

Saga: Home Insurance reviews

Name: Home Insurance
Rating: 4.81 (2634 reviews)

View other Saga products

4.63

Based on 2,634 reviews, last reviewed 5th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

GREAT DISCOUNT. I CONTACTED SAGA WHEN MY RENEWAL WAS DUE AND THEY GAVE ME £30 OFF THEIR RENEWAL PRICE Reviewed on: 6th October 2024

Latest lowest rating:

1

Woefully poor emergency claims experience We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about b... Read more Reviewed on: 5th March 2025

Read all reviews See your review

About this product

Are you looking for a new home insurance policy? Check out the reviews on Smart Money People to gain insight into your potential new provider. Our Saga home insurance reviews are left by genuine existing customers to help you make an informed decision when taking out your policy.

Saga offers a variety of insurance products, with a range of home insurance policies to choose from. You can purchase individual contents and buildings insurance policies, or combine the two. There is also the option for a three year fixed-price policy. Saga offers additional levels of cover designed with those aged over 50 in mind.

Before taking out a new home insurance policy, understand what you require from the cover. Will you combine contents and building insurance, or instead purchase them separately? Decide what’s best for your circumstances, then find a suitable provider that can meet your needs. Check out our Saga home insurance reviews to see how policyholders rate the service they have received.

Have you had a home insurance policy with Saga? Share your honest experience with others on Smart Money People. Why did you choose to insure with Saga, and would you renew your policy? Did you combine your home insurance policies and did you manage to secure a suitable level of cover for your needs? Were you satisfied with the price of your premium? Did you opt for Saga’s over 50s cover, and if so, how have you found it? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, write a Saga home insurance review today. Together, we can help people like you make better decisions.

Saga Home Insurance reviews (2634)

Review of the Saga, Home Insurance:

No fuss & fast payment

Really nice to deal with, no fuss & fast response to my claim Reviewed on: 29th September 2021

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Highway robbery

Renewal premium increased by an additional £613. Been a customer for a number of years and called Saga. Best they could do for me is to reduce by £50.00. Checked around and for same cover have taken a new policy elsewhere at an increase of £20 pa. 2 family members have Saga insurance and if they are quoted such a massive increase they took will go elsewhere. Reviewed on: 5th March 2025

Renewing house insurance

Saga (and their underwriters) should be avoided. They declined to renew our house insurance on the day it expired having previously bombarded us with emails with questions about the property, many of which were repeated and some of which were imposible to answer. Even the Saga agents I spoke to were embarrassed. Reviewed on: 27th November 2024

Avoid Avoid

When making a claim, I was met with an Irish team of arrogant, passive aggressive people who all they done was put up barriers regarding my claim I would not recommend SAGA to anyone. In fact I would say avoid at all cost. Reviewed on: 15th November 2024

GREAT DISCOUNT.

I CONTACTED SAGA WHEN MY RENEWAL WAS DUE AND THEY GAVE ME £30 OFF THEIR RENEWAL PRICE Reviewed on: 6th October 2024

Avoid this company at all costs

My current home insurance cost £384 with Saga. Initially I was pleased. I made no claims at all this year. 4 years ago with another insurer I had had to make a claim when my oil tank split. This was resolved with no problems and was on my record when I joined Saga this year. This year my renewal quote was £3750!! Why? Reviewed on: 10th September 2024

Excellent company

Been with saga for years and would never dream of going to another company, great customer service, and deals with your claims pretty fast and sufficient , overall, an excellent company , Reviewed on: 4th September 2024

Easy to buy online for me as an elderly person.

Easy to buy online for me as an elderly person. They are happy to discus what is rigjt for me and helpful when things go wrong Reviewed on: 24th August 2024

all ok. good service

all ok. good service. prefab house insurance is specialised and expensive, best price was found with Saga Reviewed on: 23rd August 2024

Good rates for older people.

Good rates for older people. To be honest, so far I haven't needed their help, but I've heard they are efficient and sympathetic to claimants. Reviewed on: 23rd August 2024

Do you have a different Saga product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Home Insurance
from Haven 1.00 from 1 reviews
Landlord Insurance
from CIA Insurance 3.18 from 5 reviews
Landlord Insurance
from Saga 4.80 from 37 reviews

There's still more to see!

Saga has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub