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Santander: Basic Current Account reviews

Name: Basic Current Account
Rating: 3.92 (296 reviews)

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3.90

Based on 296 reviews, last reviewed 27th Feb 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

4

Standard no frills current account. Standard no frills current account. Online banking is easy enough to use. Reviewed on: 27th February 2025

Latest lowest rating:

1

Avoid having a bank with Santander You cannot make payments above £2000. Even if your payment limit it set to higher they will block your account. They make you call them but don’t have... Read more Reviewed on: 13th February 2025

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About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

Santander Basic Current Account reviews (296)

Review of the Santander, Basic Current Account:

I have been using my Santander account for 9 years now.

I have been using my Santander account for 9 years now. Security is top notch, and that is very important. Reviewed on: 17th January 2025

Best bank & customer service

I’ve been with the bank for over 40yrs and always received a warm friendly service Reviewed on: 18th February 2021

Fantastic Bank

Santander are a fantastic bank. They helped me when no other bank would support me. Since being with them my life has go better. They have fantastic staff who support you all the way Reviewed on: 17th February 2021

Simple and professional

Been easy to open an current account quick and simple Reviewed on: 16th February 2021

Easy

Love the app and the cards and my account Reviewed on: 5th February 2021

bad service in branch

you have to wait to long to be served Reviewed on: 17th September 2020

Supporting

Very supportive. Open to suggestions to customer support. Review and keep track of account information. Reviewed on: 19th June 2020

Great Current Account

Never any issues, always a pleasure to deal with Reviewed on: 28th April 2020

Worse bank ever

I have been stranded for more than 2 weeks without access to my cards and accounts because they are suspecting frais because of HMRC refund. I sent them straight away proofs that the payment was due to me. I am calling them every single day and the answer is « we are looking into your issue ASAP ». We have very different notion of ASAP if it takes more than 2 weeks to review a HMRC letter!!! I have been twittering them facebooking them, gone into branch several times but no one looks into my issue. So so poor and disappointing thinking that I have been banking with them for 5 years. The worse is that they blocked my account while I was in Spain and I had to cash alternative, I had to beg complete strangers for money for food and fraud public transport as I had no access to any funds. Completely outrageous when you think I have thousands of £ in ransom in my account. My Santander credit card is also not being paid due to the block so they are charging me a £12. Just realised my Netflix account has been disconnected because they are blocking everything out of my account. I have tried closing my account but it is not possible due to the « investigation ». Completely outrageous and unacceptable and no one has the decency to even contact me! I am furious!!! Reviewed on: 7th March 2020

TOTALLY CRAP ON LINE BANKING SYSTEM !

TOTALLY CRAP ON LINE BANKING SYSTEM ! I spent over 2 hours trying to log in, clear the cookies, using various browsers. DO NOT USE SANTANDER BANK as they are totally shi*t in IT dept. I have other bank accounts with on line banking & have not had any issues - santander is the only one so it proves they are incompetent. Reviewed on: 7th March 2020

Terrible bank

They've blocked my account because I got a tax refund off hmrc I've shown them proof and they still wont let me access my account or have any of my funds when you ring you get nothing from them it's the worst bank to open an account with Reviewed on: 5th March 2020

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