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Santander: Basic Current Account reviews

Name: Basic Current Account
Rating: 3.91 (298 reviews)

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3.88

Based on 298 reviews, last reviewed 7th Mar 2025

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

4

Excellent Banking with Santander I have been with Santander from when they started here. They have always been helpful. They email if they think that something is suspicious on my acc... Read more Reviewed on: 7th March 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

Santander Basic Current Account reviews (298)

Review of the Santander, Basic Current Account:

Suits my needs

Suits my needs, no fees at all... Had for a few years and they throw lots of great deals at me i.e. low interest loans, credit cards etc so cannot fault! Reviewed on: 22nd November 2019

GOOD ALL ROUNDER

NOT A BAD WORD TO SAY - GREAT CUSTOMER SERVICE Reviewed on: 11th November 2017

Account review

Not very good doesn't offer any interest Reviewed on: 11th November 2017

In store staff very helpful

I went to set up a basic current account after having issues doing it over the internet i went in store staff very freindly and set it up straight away for me very simple to use online banking Reviewed on: 9th November 2017

Basic account for basic service

You get what you pay for and with the basic your not paying for anything and you don't really get anything either. I would like to see more communication from local branches to their customers yet this only happens when large sums of money suddenly appear in the accounts. I know from personal experience. Disappointing though I'm not sure any other banks behave differently. Reviewed on: 8th November 2017

Sometimes incompetent

Send new cards and cancel old ones with no notice. Did not cancel my card for two days after reported stolen. Reviewed on: 8th November 2017

no problems

been with them since I was 16, no problems! Reviewed on: 8th November 2017

Easy online access

I moved from RBS to A&L about 13 years ago. Then they were changed to Santander. I do everything online and pop into the branch occasionally to deposit cheques. My mortgage is also with Santander and renewing is easy online. Reviewed on: 8th November 2017

Difficult, not very flexible. No contactless

Ridiculous charges to send money abroad. And so difficult to do. No contactless on bank card unles you upgrade account and pay Reviewed on: 8th November 2017

Clear rules and good interest

As long as you comply with Santander's clear rules, you receive good interest Reviewed on: 8th November 2017

Customer Service

In the past 8 months I have seamlessly transferred from my old bank to Santander. On 2 occasions i've had to contact customer services and with no quibble, delay or hesitation my queries were sorted with no further issues. Reviewed on: 8th November 2017

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