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Santander: Basic Current Account reviews

Name: Basic Current Account
Rating: 3.93 (304 reviews)

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3.94

Based on 304 reviews, last reviewed 21st Apr 2025

800% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

51%

21%

13%

12%

Latest highest rating:

5

The only problem sorted instantly Just very helpful and the cashback, the only time it failed one quick call and it was sorted on the spot. Reviewed on: 21st April 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

Santander Basic Current Account reviews (304)

Review of the Santander, Basic Current Account:

Fair and caring

Santander Bank is fair and caring with customers, my oldest bank. I have had great experience with them with financial support, credit card facilities. Their banking app is good, guiding customers against online fraud. I have enjoyed banking with them, helpful. Reviewed on: 29th March 2022

Glad I’m soon leaving.

Awful experiences most of the time. In making simple transactions in the bank the queues are disgusting. Staff stood around waiting for queue to get bigger before then serving. Security questions great but the incessant questions going way beyond are unnecessarily intrusive. Branches shutting down and basic things can’t be done in the machine and needs queuing for. Then having to repeat things over and over again because of lack of listening. Just overall never been a good experience with this bank. Glad I moved banks for most of my savings. Reviewed on: 10th April 2024

zero customer service

my account was suspended until I answered what appeared to be a marketing questionaire. Reviewed on: 13th March 2024

Very basic account.

Very basic account. No frills or interest payments. Reviewed on: 20th February 2024

Good bank, great customer service always helpful.

Good bank great customer service always helpful Reviewed on: 15th February 2024

After 45 Years Closed my Accounts Stole My Money

After opening up my first account in 1978 (Previously Abbey National they took it over) I went into Santander Bank to Pay in some cash however my Santander bank card would not work? So I went into the branch, and was told my account had been closed as it was dormant, I would need to get all my statements and call them, so I did. 3 weeks later the statements arrived by post, I called them and 3 of there phone numbers are not in service? I eventually spoke with a guy that told me that all 3 of my accounts have been closed, They did write to me, however all my money had now been given to charity! from my ISSA Savings and Current Account, How can they do this? I could not believe this. Its like putting your car in the Garage, and because you do not drive it for 14 months Audi Take it Back. Is this for real? Don't Trust Them at All. Reviewed on: 24th January 2024

Good account

Happy with our current account Been with Santander for 20 years. Reviewed on: 13th October 2023

Always there

Have our banking at hand always available Reviewed on: 13th October 2023

basice account

santander bank account ideal for me Reviewed on: 12th October 2023

Santander Bank

Good bank to deal with, helpful an friendly staff who always provide excellent customer service. Reviewed on: 24th August 2023

Serves its purpose.

As above but why have so many words in a review Reviewed on: 16th July 2023

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