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Santander: Business Current Account reviews

Name: Business Current Account
Rating: 2.27 (88 reviews)

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1.86

Based on 88 reviews, last reviewed 31st Oct 2024

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

22%

59%

Latest highest rating:

5

No issues Been with Santander for business since 2007 and had no issues and zero fees Reviewed on: 11th April 2023

Latest lowest rating:

1

Steer Clear This bank has froze my account several times, most recently on payday for the staff. It then takes hours to get this unlocked. I sent details required... Read more Reviewed on: 31st October 2024

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About this product

The Santander Business Current Account is designed for both start-ups and established businesses. Ideal for everyday business banking needs, the account charges a low monthly fee and has arranged overdraft options.

Finding the right bank account to manage your business's finances can be difficult with so many on the market. We collect Santander Business Current Account reviews to help you make an informed decision. Read about genuine experiences from other business owners to learn more about the account.

Find out why customers chose the Santander Business Current Account and learn more about the sign-up process. Find out what features the mobile banking app has. Read about genuine experiences with the customer service team to learn how swiftly Santander solves its customers’ concerns. All of this and more can be found in our Santander Business Current Account reviews.

If you do your business banking with Santander, share your experience with others on Smart Money People. How long have you had your Business Current Account and have you been satisfied so far? What is your favourite feature of the account and is there anything you feel could be improved? Have you encountered any issues with the account, and if so, how well did Santander resolve them? Would you recommend the account to other business owners? Whether good or bad, write an honest Santander Business Current Account review today. Together, we can help people like you make better financial decisions.

Santander Business Current Account reviews (88)

Review of the Santander, Business Current Account:

Locked out of account, with no explanation

Both my husband and I were locked out of accounts. First my business accounts, then 2 weeks later our joint accounts. Bounced between service teams who knew nothing. The CEO's executive team did not even respond in the promised time frame and no one knew whey there was a lock. My husband had to provide rafts of business statements for a personal account (each one costing, as it needed his accountant to provide). Service was beyond appalling. Reviewed on: 5th October 2024

Great Relationship

Always found Santander helpful and supportive through my business banking account. Reviewed on: 17th November 2018

Customer matters!!

Always ready and willing to help. Phone back means phone back!! Reviewed on: 8th November 2018

Not too good

I have been a customer for 14 years (and have had a few other problems during that time) and called in to sort out what I thought would be a very simple problem - out of the blue they have started sending me letters every time a basic transfer is made! To tried to go through security but some questions referred to facilities I have never used - e.g. cards. They asked me to call in again - I did with same result. After demanding to speak to complaints, complaints said that they couldn't log the complaint because security was not passed, and the only possible way was to waste time physically visiting a branch!! So catch-22 and no result. Reviewed on: 23rd October 2018

Superb Service

Called their helpline ‭0800 085 1633‬ to open Business Bank Account, extremely helpful person put me within 5-6 on call with a business manager. Was given the option to open account on phone, took about 35 mins all questions were relevant to the business, was asked if any exisiting contracts - said No and she said fine. Director details were asked and a credit check was done all within 35 mins. Account was seamlessly sorted/opened with free business banking for a year. Great service and nothing more to expect. Reviewed on: 11th September 2018

Still waiting...

Further to my earlier review, I'm still waiting to hear back from Santander - 3 months later. I have written to them 6 times asking them to delete the personal data that they gathered about me as part of my application. No response, so I guess they still hold my data - without my consent - isn't that prohibited???? Terrible service - I'd advise anyone to try elsewhere. For a business bank, Nat West have been fantastic. Reviewed on: 23rd July 2018

when One Star is an Insult

Based on recent experiences with the bank I've been with since I was 16, one star is even insulting. Kept on hold listening to music for 25 minutes then the red devils promised to call back between 12 and 4 today, which they never did so I have gone without the customer support I was promised by their call centre, even though I am a loyal customer of 12 years. Very poor, very shoddy work, Santander. Don't open a current account with this bank! Reviewed on: 14th May 2018

Absolutely useless

Been trying to open an account for 11 weeks. Just been told by one of the staff that I should go somewhere else as it’s likely to take weeks more!!! Impossible to get a response and I am know unable to receive my contractors pay as I have no bank account! Absolutely hopeless and totally unprofessional. Reviewed on: 9th May 2018

Do not use if you are a start-up

I have been trying to open a new business bank account for 4 weeks. As we are just starting up we do not yet have any contracts and agreements in place - these will follow once we are able to put in orders. Note that you can't put in an order till you have a bank account but they won't give you a bank account till you prove you have the orders - a classic Catch-22. Santander have been exceptionally unhelpful even when I've managed to get through to a manager to discuss the issues - they are just box-tickers who have done nothing to help progress the application. I'm not asking for credit, overdraft or loan just a sort code and account number. Their inflexibility over the documents required and their refusal to engage in a constructive conversation means that I have now gone to Nat West who have been fantastic - they have opened me an account within 5 days and they could not have been more helpful. Do not waste your time and energy with Santander. Reviewed on: 25th April 2018

Poor customer service

When I opened the account I got a £1000 over draft. Even though the welcome letter confirmed it but my account doesn't show and called them. They hold me on phone for 15 minutes then said we will call you soon and hanged the phone and never call me back. Reviewed on: 23rd April 2018

Absolute joke of a bank

Spent 11 hours on the phone in a week trying to get a payment cleared. They are unable to provide information, unable to provide updates, typical scousers for staff and very uneducated with no ownership of issues. Horrible company to deal with. Refered this to the ombudsman. Reviewed on: 3rd April 2018

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