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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (365 reviews)

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4.66

Based on 365 reviews, last reviewed 30th Jul 2025

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

I needed assistance regarding title deeds and Katie... I needed assistance regarding title deeds and Katie has taken the relevant details to pass onto the relevant department in order to give me an appropr... Read more Reviewed on: 30th July 2025

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Mortgages reviews (365)

Review of the Scottish Building Society, Mortgages:

Very good to deal with and with good rates

Been dealing with the society for helping with my new build Reviewed on: 10th March 2022

Simple and relatively quick.

Simple and relatively quick. Got us sorted easy enough, and interest rate was okay. Reviewed on: 5th July 2024

Information clear with excellent explanations.

Information clear with excellent explanations. Helpful staff, very easy to deal with and very quick service. Reviewed on: 28th June 2024

New customer very friendly & efficient

New customer very friendly & efficient Reviewed on: 27th June 2024

Highly recommend

Everything went well with our remortgage and we appreciate that SB honoured the original offer while we had to wait for my EU settlement status Reviewed on: 26th June 2024

very satisfied customers

We used a Mortgage Broker to apply for our mortgage so did not deal directly with SBS, however, both our Mortgage Broker and Solicitor could not praise SBS highly enough. SBS responded very quickly to queries at critical points in our purchase. We were able to find a mortgage product that suited our needs perfectly at a good rate. The welcome phone call from customer service to welcome us as new customers is something we have not had before and were pleasantly surprised. We are very satisfied customers. Reviewed on: 25th June 2024

Professional, helpful, friendly

Excellent service provided. Clear communication and explanation in a professional, friendly and non-patronising way. Reviewed on: 12th June 2024

there were difficulties in the initial processes

there were difficulties in the initial processes in communication. This caused unnecessary delays which could have been avoided there seemed to be so many people involved in the decision making process at SBS end of the arrangement. Reviewed on: 10th June 2024

The application process is very outdated

The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lenders. The process to sign documents and setup direct debit has too many opportunities for error and mistakes. The communications were okay in terms of providing important information though. Theres also no way to track mortgage payments or balances via an app or through online banking which in 2024 is difficult to accept. Reviewed on: 10th June 2024

Quick response to our enquiry

Basically we had a quick response to our enquiry so we were able to proceed with the application. Scottish BS was the only financial institution that considered us for a remortgage. Reviewed on: 7th June 2024

Was a great experience for buying our first home wou...

Was a great experience for buying our first home would of liked to receive a bigger loan to have left a bit of wiggle room to do up the new home with money I used for deposit but I get that it was based off my current wage so don’t hold a grudge about it Reviewed on: 7th June 2024

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