Smart Money People Logo
Share this page
Link copied

Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.82
Based on 1,750 reviews, last reviewed 29th Nov 2024
30% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
11%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024
Verified source

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024
Mark J's avatar
Mark J
Read all reviews See your review

About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

2
Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024
Mark J's avatar
Mark J

In branch service review

4
Savings interest is too low. Better loyalty rates please! I need better interest on my savings. Reviewed on: 22nd November 2024

Very helpful and professional

5
Opening my account online was very simple and easy to achieve. When speaking to staff on the phone the wait was minimal and the lady I spoke to was very friendly and knowledgeable. Reviewed on: 22nd November 2024

Meets my needs

5
I like the fact that the branch is open everyday. Open and friendly atmosphere, and very helpful staff. Reviewed on: 22nd November 2024

A credit to society

5
As you enter the shop you are greeted with a smile or a nod if staff are busy. Whoever you are talking to gives good advice and are so helpful in explaining certain products that are new to oneself. Offered coffee if kept longer. Keep up the good work. Different experience from bank. Reviewed on: 22nd November 2024

Professional and helpful

5
I appreciate being able to visit a local branch with excellent staff. Reviewed on: 22nd November 2024

Friendly and efficient

5
Branch opening hours very good and staff most helpful. Reviewed on: 22nd November 2024

Excellent

5
No issues - all straightforward. Reviewed on: 22nd November 2024

In branch service review

5
Customer service is first class. Reviewed on: 22nd November 2024

Friendly and helpful

5
I would like to be able to move our savings between our accounts more simply and avoid returning the money to my bank before returning it to my other accounts in the Society. Developing an app would be good. Reviewed on: 21st November 2024

Helpful, courteous, friendly

5
I have had phone conversations to open the ISA account. Staff were very helpful in completion of our applications. All went very smoothly. More online improvements would be welcome. I received no welcome pack but my wife did which was from a different branch. Reviewed on: 21st November 2024

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill