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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.85 (2056 reviews)

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4.82

Based on 1,937 reviews, last reviewed 2nd Apr 2025

12% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Friendly approachable staff. Friendly approachable staff. Having access to able to visit the office to discuss matters is great. Great deals on savings. Reviewed on: 2nd April 2025

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (2056)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

In branch service review

I disagree with all banks and building societies closing local branches. It is not always easy to travel into the city from home. Reviewed on: 28th March 2025

Helpful

Always helpful and happy to explain options available for my savings. Reviewed on: 28th March 2025

Spot on

Open a branch closer to home. Natalie was helpful though. Reviewed on: 28th March 2025

First class service

Very friendly and efficient staff, so much so that I took my daughter to open a fixed rate ISA with SBS. Reviewed on: 28th March 2025

Professional, polite, business

My enquiry was dealt with in a most polite and professional manner. Everything was fully explained to me. Reviewed on: 28th March 2025

Excellent, efficient, courteous

Face-to-face function here much better than online everywhere else. You might consider on passbooks with 30 day acct making this obvious on the cover. Reviewed on: 28th March 2025

Very satisfied indeed

The staff are very courteous and polite and very professional in their approach. Reviewed on: 28th March 2025

Professional, friendly, welcoming

Friendly, professional, welcoming, clear and accurate information given. Open more branches. Reviewed on: 28th March 2025

Helpful, professional, welcoming

Once again excellent service in branch. Condicting business is always a pleasure. Reviewed on: 28th March 2025

Very good and welcoming

Friendly service with experienced staff. Reviewed on: 28th March 2025

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