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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2057 reviews)

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4.83

Based on 2,057 reviews, last reviewed 22nd Apr 2025

46% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

4

Opening an online ISA not to easy.. Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering your account and logon de... Read more Reviewed on: 22nd April 2025

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (2057)

Review of the Scottish Building Society, Savings:

Opening an online ISA not to easy..

Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering your account and logon details. Then to transfer an existing ISA to my new SBS ISA required downloading a ISA transfer form, filling it in and they requested 'posting' form. All this takes a lot of time, I called and managed to get a very helpful person on the help desk who gave me an email address, I then scanned my ISA transfer form and emailed details to SBS. I have been taking out ISAs for a number of years and normally all transactions and transfers are done online. Scottish BS must lose customers with their cumbersome methods, I nearly gave up think I would run out of time with my existing ISA maturing date fast approaching. However I have emailed the form and fingers crossed all will be well. Reviewed on: 22nd April 2025

Excellent service

Staff member was very helpful and friendly. Reviewed on: 28th March 2025

Excellent service always

Scottish Building Society great for savings, very efficient and helpful staff. Will always use SBS. Reviewed on: 28th March 2025

Very highly recommendable

I arrived here looking for information, I was informed re. everything I asked. Also managed to bring dealings up-to-date for next financial year, which was much more that I expected to do. Excellent service. Reviewed on: 28th March 2025

Friendly, convenient, helpful

Great to have somewhere you can go and talk to a person face-to-face. Could get a slightly better rate elsewhere but would not deal with anyone else. Staff in Troon are all professional and friendly. Reviewed on: 28th March 2025

Helpful, knowledgeable, friendly

Like the face-to-face service. Can ask questions we struggle to find information online. Reviewed on: 28th March 2025

Perfect, friendly, support

I was given all the help I required to transfer ISA from Virgin Money to Scottish BS and then some to another BS. Reviewed on: 27th March 2025

Approachable, friendly, interested

My wife is already a customer. Very nice people in the Galashiels office. Great to talk to a person face-to-face. Reviewed on: 25th March 2025

In branch service review

Visited Aberdeen branch on Friday 14/03 - closed all day. Went back 17/03 - closed for lunch. Then closed at 3pm on Thurs, ended up doing it all by post. Opening hours not customer-friendly. Also not much prviacy when discussing financial details when others are waiting to be served. Reviewed on: 25th March 2025

Friendly, helpful, efficient

Prompt friendly service. When asked to post information it is done immediately. Don't hurry elderly people!. Reviewed on: 25th March 2025

Efficient, helpful, clear

Always answer phone promptly and offer clear and concise information. Reviewed on: 25th March 2025

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