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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1750 reviews)

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4.82

Based on 1,750 reviews, last reviewed 29th Nov 2024

30% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

Verified source

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Efficient, excellent, friendly

Branch manager was very efficient. Friendly and most pleasant. Opening our account was very easy. We are existing customers and do not want internet access, we especially like the face-to-face meetings within a branch and the personal service. Reviewed on: 12th November 2024

Helpful and knowledgeable

It is lovely to speak to a real person who is very helpful and gives advice, and seems to have all the time needed to help. Reviewed on: 11th November 2024

Excellent financial institution

Always very efficient and a pleasure to deal with the Society. Reviewed on: 11th November 2024

Reasonable, prompt, nice

Sorry we don't have a branch nearer - 50 miles is a long was for older customers to visit. Also I would like a statement of assets sent often and whether ta had been paid on accounts, also interest made clearer. Reviewed on: 11th November 2024

Professional, friendly, sympathetic

Lovely, helpful, professional people and decent rates. I'd like an annual statement of my current savings with the maturing sates. More member only competitions too. Reviewed on: 11th November 2024

Regionally customer-oriented

Given plenty of time to make my choice. Information sent by post. Reviewed on: 11th November 2024

Treats customers well

Very helpful staff. Good interest rates for members. Reviewed on: 11th November 2024

All questions answered

During my account opening all my questions were answered well. Reviewed on: 11th November 2024

Friendly, efficient, thorough

We were dealt with very promptly and courteously today. Everything was explained well to us. Reviewed on: 11th November 2024

Professional, helpful, efficient

Professional and excellent service. Resolved my enquiry to my complete satisfaction. Reviewed on: 11th November 2024

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