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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13514 reviews)

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4.95

Based on 13,514 reviews, last reviewed 25th May 2025

225800% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I came to step change when burying my head was no mo... I came to step change when burying my head was no more, the advisors i spoke to, were always empathetic of what I was going through. when I was on my ... Read more Reviewed on: 25th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13514)

Review of the StepChange, Debt Management:

Step Change got me back on track

Step Change helped me get my financial situation back on track when I was in a scary position with creditors contacting me. Step Change took control and delt with my creditors so that I could get back on track with my finances. Reviewed on: 24th May 2025

I came to step change when burying my head was no mo...

I came to step change when burying my head was no more, the advisors i spoke to, were always empathetic of what I was going through. when I was on my journey to debt free, step change checked in, asked for regular budgets and if I hit a sticky patch financially, one email or a chat was all it would take, I wouldn't think twice to recommend them to anyone who is struggling financially. Reviewed on: 25th May 2025

Stepchange Took the stress

Stepchange took all of the stress of dealing with creditors, stopped all of the threatening letters and awkward phone calls,making us feel more confident to deal with the debts in a way that we could afford. Reviewed on: 25th May 2025

Job change due to COVID - drop in pay - needed help!

I moved jobs due to COVID and the drop in pay meant I struggled to keep on top of my payments. As a single parent, working full-time I realised I needed help, and was so grateful to have found StepChange. The team were so understanding, non-judgemental and offered excellent support and guidance. I felt heard and safe for the first time in a long time. Over the last 5 years, I've sped the payments along... simple to try and clear it more quickly. Whenever I managed to sell something on Facebook Marketplace, or eBay or the occasional car boot sale - every penny was just transferred via bank transfer to StepChange and it came off the bills. I use their Online DMP website to track how much I have left to pay. With. about 4 months left before I'm debt free, i can't recommend them enough to anyone in a similar situation. What an amazing organisation. Reviewed on: 25th May 2025

I was always so unhappy not having any money and dre...

I was always so unhappy not having any money and dreading bills as they were piling up. Step change helped me pay back what I owe and enabling me to still live Reviewed on: 25th May 2025

Please with the communication I've had with them so...

Please with the communication I've had with them so far Reviewed on: 25th May 2025

Great service n very helpful nice people to talk too

Great service n very helpful nice people to talk with Reviewed on: 25th May 2025

Easy to setup.

Easy to setup...and gives you statements to follow your progress Reviewed on: 25th May 2025

Wonderful customer service, very kind of stuff

Wonderful customer service, very kind of stuff Reviewed on: 25th May 2025

I felt trapped , was taking antidepressants , could...

I felt trapped , was taking antidepressants , could not see a way out of debt. I now feel like I I will be free of debt at some point and the pressure has been taken off Reviewed on: 25th May 2025

Easing the burden.

After getting myself into trouble with money I was on the verge of declaring bankruptcy,which I didn’t want to do. At the time there were many adverts on the television about reducing your debt burden with different companies. When I looked into it I found out that a lot of the money I was going to pay them was their fees with only a small amount going towards my creditors. I then found out about Stepchange either through a TV program or listening to Moneybox on Radio 4.I contacted Stepchange,I will admit to being nervous as I thought I would be in for a bit of a telling off for getting myself into such debt. The person who I spoke with then wasn’t in anyway judgemental,he explained how it all worked and he went through my expenditure with me. I have had the same experience with each member of staff who work at Stepchange,extremely helpful, nonjudgmental and kind. With their help sorting out my finances it took a lot of weight off my shoulders . I believe that my creditors hold them in high regard as they know they are dealing with honest people working to help the debtor and the creditors. If you are in trouble with your finances I couldn’t think of a better organisation to help and guide you to solving your money problems. Reviewed on: 25th May 2025

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