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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.63 (101 reviews)

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4.62

Based on 101 reviews, last reviewed 7th Jun 2025

60% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Outstanding mortgage service. This was the most positive experience we have ever had in dealing with mortgages, banks and building societies. Suffolk Building Society was respectfu... Read more Reviewed on: 7th June 2025

Latest lowest rating:

1

Incompetent, frustrating and time-wasters Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was... Read more Reviewed on: 13th March 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (101)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Efficient and friendly

Every time I’ve called I’ve always got to speak to someone straight away which is unusual for most mortgage companies who have huge waiting times. Suffolk are virtually instant even in a busy mortgage crisis period. Another huge plus is that it’s always been a British person I’ve spoken to who’s easy to understand. I find that a big proportion of financial institutions employ people who are hard to understand with heavy accents. I think this company is so good I will be moving my other buy to let’s over to them as soon as is viable. Reviewed on: 26th October 2022

Advice regarding temporary interest only payments

I spoke with Jodie Allum. She was polite professional and so helpful. I was a little nervous about calling but she helped me to feel at ease and she provided information that I needed before I asked the questions! Jodie delivered and she was a pleasure to speak with. Thank you Jodie. Reviewed on: 10th August 2023

Absolutely fantastic

I have a Mortage with Suffolk building society and the staff have been so incredibly helpful, nothing has been too much trouble. I highly recommend them to everyone Reviewed on: 9th August 2023

Such a support

I am going through a very challenging divorce with a joint variable rate mortgage the monthly payments have been spiraling out of control as interest rates continue to increase. My divorce settlement timescale have been moving further and further away as my husband refuses to provide any information to the court. I spoke to odie Allum, one of the collections officers at Suffolk Building Society , who was a tremendous help, kind, informative, and helpful. She helped me navigate to some potential options and is there for me when I need support. I can not thank her enough. Of all of the people who I thought could help me in this difficult time I never expected it to be my building society. Well Done Jodie and well done Suffolk Building Society. I'm not out of the woods yet but I certainly feel there is a path I can follow. Reviewed on: 20th June 2023

a very happy customer

Suffolk Building Society, now known as the Ipswich Building Society, have been my mortgagees for over 15 years. They have recently helped me through some very difficult personal times, -ill health, divorce, bereavement, court hearings, financial hardship, retirement - and they have been readily accessible by telephone, I had a case worker Stacey who dealt with all my queries, was extremely careful to check all the details, very professional, and very sympathetic to my unusual circumstances. She was able to help me overcome my difficult times, and keep my home. Longer term this building society have some very competitive products, have good channels of communication with their members, and have a caring attitude towards their members. My thanks to everyone from the bottom of my heart. Reviewed on: 4th April 2023

All spot on

Our mortgage was agreed without issue (not that we expected any) and processed efficiently. Also, the refund of a previous penalty payment was handled with no questions. All in all, very efficient. Reviewed on: 19th March 2023

Expat Landlord Mortgage made easy!

My job has taken us to Austria for a few years and we needed to rent out our home whilst we are away. We really struggled to find a expat landlord mortgage, and many of those we found had unhelpful conditions e.g. must hold a bank account with the provider with 25k in it! Thankfully the SBS were able to help and the process was straight forward. The product also allowed over-payment to a set amount, which has been really helpful as we think about our return to the UK and looking for new jobs. Reviewed on: 14th February 2023

Innovative , helpful and clear

As an older buyer I was looking for a small mortgage when moving house a couple of years ago . I was over an age at which most Building Societies would consider an applicant , or if they did they would impose very tight limits on the period of time over which any mortgage product could be taken . The Ipswich Building Society as it was at the time were the leading providor of the product I was looking for , a mortgage aimed at the older customer available over a time frame of up to 30 years making repayments highly affordable all of which was the ideal solution for myself . Why more Building Societies do not offer such products is always a mystery to me , I would be representative of a large group of potential customers who have stable income , backed by large cash reserves giving a low loan to value ratio so in many ways representing a sound investment for a mortgage company. Throughout the initial discussion and application period the society was extremely clear in its communication and the staff were always polite and accessable when questions arose . The on line portals for paperwork worked very smoothly and access to them secure yet straightforward , overall a very smooth process at what can be a stressful time if all elements dont go as planned . I would without doubt recommend the society to anyone looking for a mortgage and strongly suggest that they at least have a conversation with them to see how they may be able to help in a potential property purchase . Reviewed on: 10th February 2023

Very helpful Self Build

We were looking for a Self Build mortgage and approached several lenders who purported to offer this. Iinvariably after jumping through several hoops there was always an issue of one sort or another. Tried Ipswich / Suffolk and they were exteremly helpful and helped us secure our mortgage. The people we dealt with were always very friendly and helpful and I would definitely recommend them. Reviewed on: 9th February 2023

Self build mortgage

I would like to say how impressed I am with Suffolk building society. I arranged a self build mortgage with them and the whole process was easy and went smoothly from start to finish. They are on hand to answer any questions, they were quick to arrange valuations at various stages of the build and quick to release funds. Certainly the building society to consider if you are looking to fund a building project. Reviewed on: 8th February 2023

I have always recommended Ipswich Building Society to anyone who are trying to get a mortgage

Always helpful in all of there building society's and when you contact by phone or email Reviewed on: 8th February 2023

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