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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (104 reviews)

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4.64

Based on 104 reviews, last reviewed 18th Jun 2025

25% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

SBS just make my life easier. SBS just make my life easier. Every communication I have them is explained so easily and straightforward. Always helpful in every way . I just sp... Read more Reviewed on: 18th June 2025

Latest lowest rating:

1

Incompetent, frustrating and time-wasters Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was... Read more Reviewed on: 13th March 2025

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (104)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Beware false promises from this lender!

We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offer on a home we liked and expected a fairly simple closing process. Then we were told the parameters of our loan had changed despite already being pre-approved. We agreed to the change, though it put a bit of strain on us. Now, we believed we could proceed, but after foot dragging by the lender, once again they changed the terms, and once again we reluctantly found a way to make it work. And then, after all our capitulations, we found out that our loan was denied on a technicality we had never been made aware of. So we have a contract with no lending secured after weeks thinking that approval was already somewhat assured. We feel deceived and cheated out of precious time which might result in us losing our contract on our purchase and out the fees we incurred from this lender and our solicitors. Reviewed on: 12th August 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Valerie, we are sorry that our services have not met your expectations. Please can you get in touch with us on [email protected] or 0330 123 0723 so we can discuss the matter further with you. Response date: 19th August 2024

So helpful!!

We needed an expat landlord mortgage and the Suffolk Building Society were one of the few providers that could help us! The process was straightforward and the staff were really helpful! Reviewed on: 30th January 2022

Good Choice

Good quick friendly service, good with advice Reviewed on: 27th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your review, we're so delighted that you find our service friendly and useful. Response date: 15th February 2022

Underwriting with care

Suffolk Building Society offer a manual underwriting process that ensures each and every case that is received is worked through by a person, not a machine. This gives the borrower the best chance at being able to get the offer that they want, taking their personal circumstances into account. The personal touch goes a long way Reviewed on: 27th January 2022

Great company

A joy to deal with ,very friendly staff, Reviewed on: 27th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for taking the time to leave us a review. We are absolutely thrilled that you are enjoying such a positive experience when dealing with staff. That's just the way we like it! Response date: 15th February 2022

Amazing personable and person orientated bank

When contacting them for any reason I can get a name and I can speak to the same person again. It's like having a personal shopper. I also feel that they always try there best to satisfy whatever the circumstances. Afew years back before covid I wanted to reduce my repayments and increase the time. This was done swiftly and put us at ease Reviewed on: 26th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thanks so much for your review. We're glad to hear you're enjoying our service. Response date: 27th January 2022

Superb very understanding

Thought things through clearly and made a superb offer Reviewed on: 26th January 2022

Older people are valued as borrowers

Excellent care and help with a short term (5 year) loan when buying a new property for our retirement. Local, accessible and just what we needed. Reviewed on: 26th January 2022

Professional, friendly and efficient systems

Suffolk could not have been more helpful in arranging a mortgage for us as retired home owners. Friendly and efficient in every way Reviewed on: 26th January 2022

Personal Service. Always able to talk to someone from Ipswich Building Society

We got a Buy To Let mortgage over 4 years ago. It was straightforward with support with the complexity of any mortgage dealt with by a dedicated member of staff at IBS from start to end. We would 100% use them again. Reviewed on: 26th January 2022

Easy and helpful

Really happy with the service we have recieved form Suffolk Building Society. Love the quick response times and the personal approach that we have had to date. The product was very competitive and the application process was far easier then other companies that we had reached out to. Reviewed on: 24th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society That is so fantastic to hear! We really appreciate you taking the time to leave us this feedback. If you'd like to sign up to our newsletter we'd love to hear from you. The sign up form is at the bottom of this page. https://www.suffolkbuildingsociety.co.uk/members/ Response date: 24th January 2022

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