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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.62 (516 reviews)

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2.38

Based on 516 reviews, last reviewed 19th May 2025

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

30%

10%

54%

Latest highest rating:

5

From the moment i had my accident which wasn’t my fa... From the moment i had my accident which wasn’t my fault,picking up my phone and calling Tesco insurance the service and care received was as near perf... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

Cooling-off period? Not so cool!! Tesco happily accepted my full year payment for car insurance without making it clear that cancelling during their "cooling off period" would incur a ... Read more Reviewed on: 19th May 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (516)

Review of the Tesco Bank, Car insurance:

simple and good value

changed my policy as I had bought a new car - quick phonecall to tesco and it was done in 5 mins. Simples! Reviewed on: 24th March 2015

really good

process was easy and it didn't take long to get started Reviewed on: 1st June 2023

Good value

This was the cheapest car insurance and beat our renewal quote from a different provider by a third. Reviewed on: 31st May 2023

shocking service

I had a minor knock on my car last month. Tesvo collected my car and sent it to a repair centre of their choice. The enhanced courtesy car that I pay for ended up being a downgrade. After 28 days they told me my courtesy car wasn't insured anymore but provided no replacement and now 33 days o I have no courtesy car, my car repair remains still not done and communication has been appalling. I have never in my life known a more amateurish and poor insurance company. The stress has been appalling and the negligence leaving me with no car has been immense. sadly I have now only lawyers and the ombudsman to help solve the nightmare I'm living. terrible. Reviewed on: 27th May 2023

Good

Cheap and affordable i am staff so i get doscount Reviewed on: 23rd May 2023

Avoid Tesco Bank Box Insurance!

Took out a new Tesco Bank Box Insurance policy. Initially was very happy at the service offered and price quoted. Be warned! A week after the policy starting, they came to fit the black box and within an hour they had photographed the car, sent it to the Insurance under writer and CANCELLED the insurance policy. Citing vehicle modifications as reason for cancellation. It turned out that having a sticker or decals on the car is classed as vehicle modifications by Tesco. No discussion, no logic applied. Just cancelled the insurance! Avoid Tesco Bank Box Insurance at all costs! Reviewed on: 15th May 2023

Terrible company

I had my car driven into and I reported the accident immediately. I had all the information on the other driver who was at fault, so all they had to do was call the insurance company.I was assured I would hear from my claim handler in the week. I hadn’t heard after 10 days so I called. I had to give them time to respond. It is now a month and the only communication they have had with me is a letter to say they are increasing my insurance by £400 a year. So I called and said it’s now a month and no one has called me to let me know what is going on, and it’s a cheek to increase my insurance! I am so angry but they have you over a barrel. If anyone has any advice, please help. The damage to my car is getting worse. Reviewed on: 29th April 2023

Garbage smells better than their service. Do yourself a favour and avoid buying their service

They dont take responsibility of the problem. Incident happens in Feb, and they havent fixed the issue yet. They don't return to my calls, they don't let me speak to relevant team member to get this dealt. Reviewed on: 28th April 2023

Money Recovery

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Abysmal and negligent

Complete charlatans, promise you they’ll chase things up then never get back to you then when you phone back the following day nothing has been updated nobody is aware of any developments. I am astounded it’s legal for them to operate. I had a flat tyre and stranded 100 miles from home its been 2 weeks and they can’t even fix a flat tyre?!?!?! I had to arrange to go back down to repair and collect the car myself. Total embarrassment. Reviewed on: 11th April 2023

Dreadful customer service

The people in the call centre were absolutely awful, couldn’t have been more unhelpful when I needed to change something on my policy. I guess they’d already had my money so why why should they help me further! Reviewed on: 10th April 2023

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