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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.62 (516 reviews)

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2.38

Based on 516 reviews, last reviewed 19th May 2025

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

30%

10%

54%

Latest highest rating:

5

From the moment i had my accident which wasn’t my fa... From the moment i had my accident which wasn’t my fault,picking up my phone and calling Tesco insurance the service and care received was as near perf... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

Cooling-off period? Not so cool!! Tesco happily accepted my full year payment for car insurance without making it clear that cancelling during their "cooling off period" would incur a ... Read more Reviewed on: 19th May 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (516)

Review of the Tesco Bank, Car insurance:

simple and good value

changed my policy as I had bought a new car - quick phonecall to tesco and it was done in 5 mins. Simples! Reviewed on: 24th March 2015

Worst company I've ever dealt with

On hold for 1 hour 20 minutes, answered, transferred me to the "correct team" went back to start was on hold 30 minutes. Answered and told me they would call me back in 2 minutes due to not being unable to hear from the account handler. That was 40 minutes ago, Been on hold for a further 30 minutes traying to call them back. Absolute joke. Reviewed on: 12th December 2022

Very Poor Service - would not recommend

We had a car accident on 24 November, luckily we had a contract with the AA who transported the undriveable vehicle to our home. It was not collected until 30 November with no courtesy car made available to us. This is now 9 days later and we have had no communication from Tesco at all. We have had no verification as to whether the car it to be written off or repaired and still no courtesy car. It is impossible to try and get through to anyone on the call centre (we waited 60 minutes before finally giving up). Tesco have not only lost our insurance business but also my weekly shopping. Reviewed on: 9th December 2022

Terrible custoner service

Expect to be on hold for an hour repeatedly with this company as you do all the work yourself chasing up courtesy cars and taking pictures of damage i didnt expect to have to deal with it all myself. Reviewed on: 1st December 2022

inflexible and hard to contact

go elsewhere especially if you want to put young people as named drivers on your insurance. customer service equally dreadful Reviewed on: 28th November 2022

Wish I had looked at reviews before going ahead - I will NOT be coming back that is for certain - 0 Zero Stars

In Mid July this year we bought a gorgeous BMW X3 (Not new we are not that rich) and looked for car insurance. We are Tesco Club Card holders and so were offered a discount and thought it must be OK it is TESCO after all. Oh how wrong could we be! 2 weeks ago we woke up to our car being stolen from the driveway of our house. Called Police and Insurance. On the policy I had taken up the 'Loan Car' option. The police told me the same day they had found my car but it was part of a criminal investigation and had been smashed up. I told the insurance to find out that they will only provide said loan car when the police release the vehicle (Today) when they arrnage for their garage to pick it up (Could be another week) and then their mechanic decides if it is a write off of fixable (Could be another week). So I am 2 weeks past the date the car was stolen and no where near a loan car (Possibly another 2 weeks) before I get a car. Back in lockdown due to no car in the country. Tesco need to be clear about what the terms mean and more understanding when these things happen. I for one will not come back once this is completed and I urge anyone to ensure they completely understand what they pay for that Tesco Discount for Card Holders!!!!! Reviewed on: 23rd November 2022

Appalling company

Involved in a crash 4 weeks ago. Car was a total loss, Tesco will not pay the garage storage costs, even though they have known which garage it is being held at from the outset. They have not arranged collection, not sent out an engineer to access it! Constantly chasing them up, given inconsistent advice by different people. Very aggressive customer service to deal with!!’ DO NOT USE THIS COMPANY! Reviewed on: 17th November 2022

Scam company

Please avoid. There is no such thing as a customer service. It is a scam company hiding under the tesco brand name Reviewed on: 12th November 2022

Fraudster company! AVOID!!!!!!!

I cancelled my insurance over the phone but according to them I did not make it very clear so they kept charging me for the insurance. Now they are asking me to pay for a month although I was already insured somewhere else. THIEVES! Reviewed on: 4th November 2022

Don't bother

Absolutely dreadful. No communication and I've literally done their job for them. You'd probably be better off with no insurance than with Tesco. Reviewed on: 4th November 2022

Damage repair still outstanding

It is now two weeks since I made my claim with Tesco Insurance, my car bumper was damaged when a van backed into it when parked outside my home. Details were exchanged and I made my claim with Tesco on 15th October. I was informed that their recommended body shop would be in touch to book it in for repair. Since then I have been constantly messed around by both the repair shop and Tesco, with the repair shop saying they have not received authorisation from Tesco, and Tesco saying they will look into it! I have phoned Tesco’s on most days trying to get this sorted but still my damaged car sits outside my home! Please do NOT EVER choose Tesco’s for your car insurance!! Reviewed on: 30th October 2022

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