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Tesco Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.63 (509 reviews)

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2.39

Based on 509 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

45% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

Car stolen away from home, staff great, information... Car stolen away from home, staff great, information very good, easy process although long winded but I get that. Only three weeks before conclusion bu... Read more Reviewed on: 26th October 2024

Latest lowest rating:

1

Been with these for 8 months now, but now found a ch... Been with these for 8 months now, but now found a cheaper policy elsewhere, but tesco want to charge me £222 to cancel. Apparently they go by mileage.... Read more Reviewed on: 29th January 2025

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About this product

At Smart Money People, we collect Tesco Bank car insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers car, home, pet and travel insurance policies, with a guaranteed discount for Tesco Clubcard members. Tesco Bank’s standard car insurance policy is available to anybody over the age of 21, with a black box policy available for those aged 17-35.

What do you need from a car insurance policy? Do you want easy access to a simple website in order to manage your policy whenever suits you best? Find out what Tesco Bank customers have to say about its online systems by reading our Tesco Bank car insurance reviews. Perhaps you want protection against uninsured drivers or extra cover for your in-car entertainment. Whatever your needs, check out the reviews on Smart Money People to see how well Tesco Bank has been rated by its customers.

Have you had a car insurance policy with Tesco Bank? Consider leaving a Tesco Bank car insurance review on Smart Money People to help other drivers just like you. Did you use the Tesco Clubcard discount, and if so, did you see a notable difference in price? How did you find the customer service support? Whether your experience is good or bad, share it with our Smart Money People community. Together, we can increase trust and transparency in financial services.

Tesco Bank Car Insurance reviews (509)

Review of the Tesco Bank, Car Insurance:

Good service

low premium and efficient service Reviewed on: 14th August 2019

Black Box Insurance

I was insured with Tesco box insurance for a year, with no issues. Unlike other companies, they don’t penalise you for going slightly over the speed limit. Where I live there are lots of country roads (Cornwall), which means sudden stopping when meeting other cars. My current box insurance hates this. However my Tesco’s black box was great and my score was barely effected by it. If it wasn’t so expensive to insure my new car I would definitely have gone with them again. They were brilliant. Reviewed on: 12th March 2021

Disgusting service

They talk very rude and when the are asked to pass the call to the manager they lie and say they do not have a manager. An absolute joke and rubbish company. Will take them in court. Reviewed on: 16th February 2021

Cheap Hucksters

Quoted renewal to me at £361.92. Via Compare the Market I got it from them for £192.76! Then tried to threaten me that I need to place the renewal via them otherwise they wouldn't pass 'their' NCD to themselves! This year I'm going elsewhere - it will cost a few quid more with Hastings, but fancy making a claim with such a bunch of shysters as Tesco - no way! Reviewed on: 15th February 2021

Robbing b***ards

Absolute robbing b***ards they are!! I have been with them for 4 years now, first 3 years were okay, except my policy kept going up for no reason, and they refused to give me one. This year, I went over my miles(I always have done and this has never been an issue before), they then started charging me per mile i drive, I live up north and tend to drive down south a lot, WHO THE HELL CAN AFFORD THAT?!!! Last month, I topped up my miles by 500, 2 weeks later they are threatening to cancel my policy unless I pay them £200, because they said I am -2000 miles. We have been in lockdown, how the hell could I have driven 2000 miles in two weeks, IN A LOCKDOWN?!!! Not a chance, I even added up my miles to prove it, and I hadn't driven that all.They told me to send them a picture of my miles clock, so they can compare, no doubt they'll tell me I'm wrong when they eventually get back to me. Even though I have worked it out myself. And to top it all off, at the start of them saying I'd have to start paying for my miles like this, I asked if I could cancel my policy, they said it would cost me £330, so either way, they have screwed me over financially. Also, this year, somebody hit my car, so I claimed on their insurance(not mine), my car was written off through no fault of my own, when I got a new car, they still had the cheek to charge me a change of car fee, even though I explained the situation. Absolute joke they are, they have seriously screwed me over financially this year, and as soon as my policies over I'm out, disgrace they are. Please don't even think about going with them!! Reviewed on: 2nd January 2021

Pathetic

I totally agree with all the negative reviews and its pretty clear that all the positive reviews are written by staff covering their backs , not genuine customers for sure . I was wondering why the underwriters ( or in this case undertakers ) allow such an inept setup to operate in their name, but then as stated, they have , " thousands and thousands of customers . " No doubt blindly thinking they are in good hands. Happy New year everyone. Reviewed on: 31st December 2020

DANGEROUS AND BROKEN COMPANY

They asked for proof of no claims discount, so I sent proof, they then sent me an email with three different none specific options ! I sent another form of proof of my discount and phoned them to see if it was acceptable, this was in lockdown period and they didn't pick up. I received an email off them saying my cover was cancelled, but I never read that email on the day, so I was driving around for 24 hrs. without cover. I phoned and spoke to a lady team leader, I asked her why they never phoned me to talk about the problem, her reply was, "We have thousands and thousands of customer, far too many to phone. " I asked he to look into the problem and she said she would and phone me in four days time, she never did. As you can see they are pathetic . My advice is, DO NOT USE Reviewed on: 30th December 2020

Straightforward, quick experience

Had an accident where someone hopped a red light and crashed into the back of my car. Explained the situation to the helpful and friendly Geordie lady down the phone, who was thorough in her details and made sure she had everything down. Later that day I already had a hire car and my car was picked up the following day, repaired by the body shop and returned within the week. Got a text a couple of weeks later saying the claim was all sorted and closed. The person had admitted fault so there was no contest, but still a pleasant and easy experience. Reviewed on: 5th December 2020

Cheapest but poor service

My car insurance was cheapest compared to other providers HOWEVER after the first year renewal price DOUBLED for no reason (no claims or changes). BEWARE and make sure you cancel before it expires and find another company to insurance. Customer service was disgusting, they cancelled my insurance because they lost all the correct documentation I sent to them twice, citing I never sent them. This could had been resolved and I tried contacting them several times but said they couldn’t access my details on each occasion and “someone”would phone me back. They didn’t. Then cancelled insurance due to lack of documentation proof. This is the worst company I ve ever had to deal with but the quote was the cheapest. Had I known what I know now I wouldn’t have used them. It’s better to pay an extra £100 with another company than the distress of dealing with them. Reviewed on: 25th November 2020

Don't touch them dangerous

Don't touch them hard to leave and still try to take you're hard earned cash and thretan you with ccj they are con merchants Reviewed on: 8th November 2020

Great customer services competitive price

I have been a Tesco car insurance customer for the last 5 years, call centre is open 7 days a week, on my renewal I always shop around but always get a cheaper quote with Tesco again and they happily price match their online price, can’t fault them, had one accident another driver drove into the back of my car, was given a courtesy car while my car was in for repair, solicitor recommended by tesco were great, Will highly recommend Reviewed on: 19th September 2020

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