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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.62 (515 reviews)

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2.37

Based on 515 reviews, last reviewed 10th Apr 2025

100% increase in 5 star reviews

in the past 90 days

20% increase in 1 star reviews

in the past 90 days

30%

10%

54%

Latest highest rating:

5

From the moment i had my accident which wasn’t my fa... From the moment i had my accident which wasn’t my fault,picking up my phone and calling Tesco insurance the service and care received was as near perf... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

I was grossly overcharged when I changed my vehicle... I was grossly overcharged when I changed my vehicle four months into the 12 month contract. the amount I had to pay was even more than if I had taken ... Read more Reviewed on: 10th April 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (515)

Scammers that don't pay up.

Cheeky scammers that find any home in the law to screwing people over and not pay up. Avoid! Reviewed on: 4th February 2017

Avoid at all costs

Its too long, read here https://t.co/CAvmaQFjoS Reviewed on: 18th January 2017

Car insurance

Highly recommend these guys! been with them 3 years for my car insurance and never a problem, Good value for money. Grate service Reviewed on: 24th December 2016

Absolutely awful - Run the risk of driving uninsured

I missed an email from Tesco requesting evidence of my no claims (no time frame given) as my father had become seriously ill and was understandably distracted, and they cancelled my policy without warning me or making any attempt to contact me via the phone number or address I'd provided them with. I only realised that my policy had been cancelled when I saw the, partial, refund on my bank statement, 2 hours before I was due to use my car and called them to check what had happened. They referred to emails I had never recieved and, when I read the text of the email I had recieved to them, they insisted that it said something else including 'you have 7 days to return your documents or we will cancel your policy'. Strangely enough they didn't want a screen print of the email I had recieved as proof. In some ways I wish I had been pulled over by the police for driving uninsured because I would like to have seen their response to Tesco's casual approach to cancelling policies. They also kept £135 of my money which included a £40 cancellation fee.....yes they actually charged me even though they cancelled it without warning...and the money I paid for RAC breakdown cover, although apparently, despite having still paid for it, I am no longer covered. Oh and if I wanted to speak to a manager about this I could expect a call back within 4 days! Thanks Tesco, excellent job of taking my money. I have now gone back to my previous insurer. Reviewed on: 15th December 2016

Tesco Car Insurance - Cheap for because they're crap

How do I give zero stars? I see lots of people praising Tesco Car Insurance for its value, but when you really need the insurance to do its job - pay out and help you in the event of a claim, then it's a completely different story. I used Tesco Car Insurance once and never again. Dealing with anyone in the claims department is useless. It's a case of stack them high, flog them cheap. They're simply shifting through mass cases with no empathy and will shaft you wherever they can. Why does the customer always have to fight for a just value? And if you think you're covered with a courtesy car, that's completely null and void if your car is written off - so no courtesy car when you need it the most! Tesco are cheap for a reason, because in the event of a claim you'll wish you paid extra to have a company that actually will deal with your case properly, that's a far cry from the Tesco's experience. To recommend Tesco Bank is a joke; I actively tell people to avoid them at all costs to avoid the misery and stress inflicted by Tesco. Don't say you haven't been warned! Reviewed on: 19th November 2016

Can not every get through

My daughter got a little to close to another vehicle and scratch the other car.she has tried reporting it four times now and been on hold for 45mins plus and still hasn't managed to speak to anyone!! Then we get a text say that we have failed to report the accident and will be liable for the cost of the claim if we don't call them!!! Abousetly outraged you only see how good or bad the company is when you need them!. Still on hold wouldn't ever use this company again. Reviewed on: 17th November 2016

fantastic!

Highly recommend these guys! been with them 3 years for my car insurance and never a problem, renewal comes as planned every year and if i can find a cheaper quote they always do their best to beat it (and have managed) customer service is fantastic, helpful, quick and friendly Reviewed on: 14th November 2016

Awful

Money grabbing basterds, cancelled my insurance due to have to pay a fortune to change my address Reviewed on: 11th November 2016

Wish I'd read the reviews first

Shocking customer service and complete incompetence. Took out a £1000 policy last week and told that the documents would be available on a portal link. The link had absolutely nothing there so I tried livechat (either offline or too busy) and then rang up three times trying to get it sorted, each call lasting about 20 minutes. Eventually, I was told their IT department would deal with the problem. I tried logging in today and my email address is no longer recognised! So after spending all that money I'm left with no contactable email, no access to their portal, no documents and absolutely no help. Reviewed on: 7th November 2016

For the good of your health find another bank

This evening I received a text from Tesco bank, I quote "A/C Ending XXX . This is a message from Tesco Bank Fraud Department. It's important we speak with you regarding your account. Please call us on 0345 366 1281" I have to admit that this scarred the living skite out of me so I randf the number given immediately. After 16 minutes of hearing that Tesco was receiving an un precedented number of call ( strange as I always receive that message) the phone was cut off. I then telephoned them again and after 10 odd minutes the phone was answered. I was then told that the Tesco fraud department was conducting a number of routine checks to protect customers and they require me to confirm that it was me that withdrew £50 in cash on 2nd November. I asked why the text message I received did not say that this was a routine security check, as opposed to suggesting that my account had been subject to a fraudulent attack? I was told that the message was just a in a standard form that is sent to everyone. I despair with these idiots, I am closing the account. I will warm you they never answer the telephone in a reasonable amount of time, its usually 15 mins plus, plus a second or third call to get any service. Do yourself a favour and find another bank, but don't choose Barclays. Reviewed on: 5th November 2016

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