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Review of the Tesco Bank, Car insurance:

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Wish I'd read the reviews first

Shocking customer service and complete incompetence. Took out a £1000 policy last week and told that the documents would be available on a portal link. The link had absolutely nothing there so I tried livechat (either offline or too busy) and then rang up three times trying to get it sorted, each call lasting about 20 minutes. Eventually, I was told their IT department would deal with the problem. I tried logging in today and my email address is no longer recognised! So after spending all that money I'm left with no contactable email, no access to their portal, no documents and absolutely no help. Reviewed on: 7th November 2016

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